Go 620 voice control

filter_fil
filter_fil Registered Users Posts: 15
Master Explorer
edited December 2021 in Devices using Wi-Fi®
I just bought a GO 620 in Spain and changed the display language to English (UK).
However I could not use the voice control function and the device tells me it cannot be used with my display language...
A search in this forum shows I need a computer voice called Serena.
Can anyone tells me how to do that?

Comments

  • TTQC17
    TTQC17 Registered Users Posts: 42
    Outstanding Explorer
    Hi There!

    TomTom devices are sold in different regions, and as far as I know, they are sometimes 'locked' to these specific regions.

    Your device may not come with all functions and/or voices installed or activated.

    Your best option is to call Customer Support. They can most likely add 'Serena' to your TomTom account, so you will be able to download and use it.

    Otherwise you can try to return the device to the retailer you bought it from and try to get an 'international' (World) version of the device.

    Good luck & Cheers!
  • filter_fil
    filter_fil Registered Users Posts: 15
    Master Explorer
    Hi
    Thanks for your reply.
    My tomtom is the world version and I assumed that I would be able to use the voice control as this was one of the main reasons for the upgrade.
    I will try to contact customer support.
    Thanks again
    Filter fil
  • YamFazMan
    YamFazMan Posts: 21,015
     Superuser
    Hi
    @filter fil

    Phone Tomtom Support

    World Tomtom Customer Support- Phone Numbers....
    https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431

    ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,066
    Moderator
    Hi @filter fil

    Welcome to the community :)

    I have added two computer voices to your account(Serena and Malcolm)

    You can download them when the device is connected to a WiFi internet connection.

    Regards
    Vikram :)
  • filter_fil
    filter_fil Registered Users Posts: 15
    Master Explorer
    Thank you Vikram it is all working now

    Regards
    Phil:grinning:
  • Mello
    Mello Registered Users Posts: 2
    Apprentice Traveler
    Hi Vikram TomTom Moderator
    I have a similar problem as I bought my TomTom 620 in France where I live but my language is English & I am unable to use voice control. Please may I have that facility in U.K. English?
    Thanks Mello
  • VikramK
    VikramK Administrators Posts: 14,066
    Moderator
    Hi @Mello

    Malcolm and Serena added

    Should be offered for download when the device is connected to a WiFi internet connection.

    Regards
    Vikram
  • Dorub
    Dorub Registered Users Posts: 7
    Master Traveler
    Heloo all! I have a similar problem with my TomTom 6250. I am from Romania and I am unable to use voice control. Who is helping me? Thanks!
  • VikramK
    VikramK Administrators Posts: 14,066
    Moderator
    Hi @Dorub

    Malcolm and Serena added

    Should be offered for download when the device is connected to a WiFi internet connection.

    Regards
    Vikram
  • Dorub
    Dorub Registered Users Posts: 7
    Master Traveler
    Hi VikramK! Must I do call at Support Service?
    I searched Malcolm or Serena voices but I don't found. How do we proceed?
  • VikramK
    VikramK Administrators Posts: 14,066
    Moderator
    edited June 2019
    @Dorub

    Could you send me the serial number of your device through a private message please?

    Regards
    Vikram.
  • Dorub
    Dorub Registered Users Posts: 7
    Master Traveler
    I sent it.
  • Dorub
    Dorub Registered Users Posts: 7
    Master Traveler
    VikramK wrote: »
    @Dorub

    Could you send me the serial number of your device through a private message please?

    Regards
    Vikram.

    Many Thanks VikramK!
    Now my GPS is working on the voice control. I did not reset the soft. I just open the gps and those two voice appeared on upgrade.

    Thanks again!
    Great man VikramK! We'll drink a bottle of wine :) .