Missing Europe is billed

Tom201Tom201 Posts: 3 [Apprentice Seeker]
I missed the West-Europe map in my unlimited account, i followed a link from support to fix it. It installed an old TomTom v1.29 app which costs euro 64,99, how can this be corrected?

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Answers

  • DougLapDougLap Posts: 2,810 Superuser
    edited June 24
    Hi @Tom201

    This looks odd.

    Did you by any chance download from a website called GPS Power. If so this is not a Tomtom website. Or some other non Tomtom website?

    Doug
  • DougLapDougLap Posts: 2,810 Superuser
    Hi @Tom201

    When I open the Western Europe page, which is dated 2017, on your link it says do not download this app then Says Go for the new Tomtom Go Mobile for free instead.. This app was replaced by the New Tomtom GO Navigation app within the last month. This does not cost anywhere near the figure you are saying.per annum.

    I would suggest that you contact Customer support to resolve this issue

    Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30.

    All the best

    Doug
  • Tom201Tom201 Posts: 3 [Apprentice Seeker]
    Ok thanks I just suspended the purchase.
    Strange thing is that I already installed the mentioned app, but it does not contain Western Europe charts as far as I can see.
    Best Tom
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