Answers

• DougLap Posts: 2,920 Superuser

  June 18

  Hi @prwhiteman
  
  Did you try the No Maps found procedure I suggested on another Post.
  
  Doug

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• prwhiteman Posts: 8 [Master Explorer]

  June 18

  Yes I have followed a few procedures but some ask you to do things I cannot as I can't get into the unit... just a blue screen with the contact Tomtom message.. it no longer says No Maps that was the first time, I connected up to Tomtom Home and I only get the blue screen message now...

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• prwhiteman Posts: 8 [Master Explorer]

  June 18

  Sorry DougLap .. I was so busy trying to get the message to you correctly I didn't say Hi or thanks for helping..
  Paul

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• DougLap Posts: 2,920 Superuser

  June 18

  Hi @prwhiteman
  
  Thats okay.
  
  What is the Blue Screen message
  
  Doug

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• prwhiteman Posts: 8 [Master Explorer]

  June 18

  Hi again,
  There doesn't seem a way past this screen..
  Thanks Paul
  
  

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• VikramK Posts: 7,925 TomTom Moderator

  June 18 Accepted Answer

  Hi @prwhiteman
  
  I have added a map for your device.
  
  Please download a fresh map offered for download in TomTom HOME:
  
  https://uk.support.tomtom.com/app/answers/detail/a_id/24642
  
  Regards/Vikram

  Have a question? Ask!
  Did a reply resolve your query, please mark it as answer!
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• prwhiteman Posts: 8 [Master Explorer]

  June 19 Accepted Answer

  Brilliant... life is good again,
  Took three download attempts, my "Tomtom unit timed out"
  All working great THANK YOU... I think my wife was going to kill me if I spent any more time on this...
  Again Thank you guys...
  Holiday touring here we come..

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• DougLap Posts: 2,920 Superuser

  June 19

  Hi @prwhiteman
  
  Glad you are up and away.
  
  Doug

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• prwhiteman Posts: 8 [Master Explorer]

  June 19

  Thanks Doug
  Really appreciated.
  Regards
  Paul

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