"Problem with the map/You cannot use this map on this device" error after update

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Comments

  • xl340xl340 Posts: 3 [Neophyte Traveler]
    VikramK wrote: »
    Hi @xl340

    You already have the US Canada map active for your device.

    If you get the same error then just remove the existing map and install a fresh version.


    Regards
    Vikram

    Hi Vikram,

    Just FYI I did NOT have to remove existing map. The new map was offered to me just like normal this time. As someone else noticed, something must have been corrected on the server side.

    Thanks for the reply!
  • JJorgeFischerJJorgeFischer Posts: 1 [New Traveler]
    edited June 24
    I´m having same problem on my old XXL.
    How can I solve it?


  • drtorrontegidrtorrontegi Posts: 1 [New Seeker]
    THanks @VikramK could you tell me how to remove the map?

    Regards
  • Danie_coelho_90Danie_coelho_90 Posts: 7 [Apprentice Traveler]
    Hi,
    I'm having exactly the same problem with my xxl!
    I don't know what I can do anymore
  • Danie_coelho_90Danie_coelho_90 Posts: 7 [Apprentice Traveler]
    edited June 16
    I have exactly the same problem like @Nasreldein!
    But with the "western_europe_1GB-788"
  • VikramKVikramK Posts: 7,487 TomTom Moderator
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  • VikramKVikramK Posts: 7,487 TomTom Moderator
    Hi @Danie_coelho_90 and @Nasreldein

    Maps have been reactivated for your devices.

    Remove the existing map first using TomTom HOME and then download a fresh version.

    Regards
    Vikram
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  • Danie_coelho_90Danie_coelho_90 Posts: 7 [Apprentice Traveler]
    VikramK wrote: »
    Hi @Danie_coelho_90 and @Nasreldein

    Maps have been reactivated for your devices.

    Remove the existing map first using TomTom HOME and then download a fresh version.

    Regards
    Vikram

    Thank you so much, but i think I still have a problem with the map, because in the new map I don't have the south countries, like Switzerland, Spain or Portugal!!! Could you help me with that too pls?
  • VikramKVikramK Posts: 7,487 TomTom Moderator
    Hi @Danie_coelho_90

    Did you try to change the country on the device?

    Western Europe already covers the countries you mentioned above.

    Regards
    Vikram
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  • kanjo33kanjo33 Posts: 15 [Legendary Explorer]
    i am trying to open TomTom Home on my iMac, and get the following: "A new version of TomTom HOME is available: 2.11.6.150. It is a critical update for the version you are currently using: 2.11.2.150."
    i have run the update about 5 times and it tells me every time that the update was successful, but when i look it still says 2.11.2.150, and starts the cycle all over again telling me i need to update yet again.

    i have read that i need TomTom Home in order to solve a problem with maps becoming unreadable after last weeks map update (Via 125)
  • Danie_coelho_90Danie_coelho_90 Posts: 7 [Apprentice Traveler]
    Hi @VikramK,

    I only have in my device the following countries: Belgium, France, Netherlands, Ireland, Luxembourg, Monaco and UK!

    Best regards
  • twijnentwijnen Posts: 0 [New Traveler]
    After updated the tomtom go 730 to fix the gps the map can't be opened anymore.
    Error message can't use map western_europe-817
  • twijnentwijnen Posts: 0 [New Traveler]
    Hi, I also got the same problem, can't start the map anymore after the update:
    western_europe-817

    @VikramK please help me
  • roelofsenroelofsen Posts: 6 [Master Traveler]
    Hi Vikram, so far I have not been able to get a working USA-Canada map on my XL. Any advise?
    Nico
  • tpshepherdtpshepherd Posts: 2 [New Traveler]
    I have the exact same problem after update. Now device is a brick will only display the following.
    Device starts and then gives the error: Problem with map
    You cannot use this map on this device:
    USA_Canada_and_Mexico-792

    System is quite inconvenient, I have 3 Tomtom devices and is quite a pain to get them updated with tomtom home as it only allows one device.
  • VikramKVikramK Posts: 7,487 TomTom Moderator
    Hi @twijnen @tpshepherd

    Maps have been reactivated for your devices.

    Just remove the existing map first using TomTom HOME and then download a fresh version.

    Regards
    Vikram :)
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    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • rtobinrtobin Posts: 1 [Apprentice Seeker]
    Hi @VikramK,

    I'm getting the same error too: "you cannot use this map on this device"

    Can you work your magic please? The map I have is UK and Ireland.

    Best Regards,

    Richard
  • VikramKVikramK Posts: 7,487 TomTom Moderator
    @rtobin

    UK and ROI maps has been activated.

    Just remove the existing map first and then download a fresh version using TomTom HOME.

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • JLTT620JLTT620 Posts: 7 [Apprentice Seeker]
    edited June 19
    Hi, I sent the serial number of my Tomtom a few days ago and I haven't received a reply yet. In case you haven't received it yet, here is my serial number again: PMxxxxxxx56. Thank you for your assistance!


    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • VikramKVikramK Posts: 7,487 TomTom Moderator
    Thanks @JLTT620

    Map has been reactivated for your device..

    Just remove the existing map first and then download a fresh version using TomTom HOME.

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • totontobobtotontobob Posts: 6 [Apprentice Seeker]
    edited June 24
    I have EUROPE WEST and USA CANADA AND MEXICO maps on my TOMTOM START55. After installing updates I get the following message: YOU CANNOT USE THIS MAP ON THIS DEVICE. I get this message for both maps. HELP PLEASE

  • DougLapDougLap Posts: 2,574 Superuser
    Hi @totontobob

    Lest see if @VikramK or @lampard pick this up for you tomorrow.

    Doug
  • totontobobtotontobob Posts: 6 [Apprentice Seeker]
    Thanks Doug. Really need this GPS as I am doing my brother in laws courier route while he recovers from a hip replacement operation.
  • dstormsdstorms Posts: 2 [New Seeker]
    Hello

    I just used the update and now USA/Canada and Mexico 975 says, "You cannot use this map on this device: USA_Canada_and_Mexico-100874

    Help please

    I live in British Columbia Canada
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