MyDrive disconnect during update — TomTom Community

MyDrive disconnect during update

TzaphkielTzaphkiel Posts: 30 [Outstanding Wayfarer]
edited June 2019 in RIDER
So... another bug with the device ?
I connect using the USB cable the device to my Surface PRO (and yes I did the fix for the USB going into sleep mode issue). I launch the update, it loads a couple of % of update to the device then stops claiming that the device is disconnected... when it is still visible in windows (USB devices) and the system has not done the disconnect typical sound...

I then disconnect it, it *dings* then I re-connect, it *dings* (windows sounds) and it re-starts the update for another couple of % ...

This is unbelievable !


  • dcl5addcl5ad Posts: 9 [Master Explorer]
    Switch your pro into high performance power mode. Hibernate and Sleep have vanished after you did the registry change for power settings haven't they?
  • XpertXpert Posts: 2 [Apprentice Traveler]
    This is crazy. Updating Tom Tom wifi with or without usb cable repeatadly ends in disconnect. It loads up to 23% and then...dead end. This operation is frustrating, a waste of time, totally ineffecient, very very very costly in expensive bandwith...End call: totally useless as I cannot use the device, it keeps asking to load a map and refuses to proceed...I'm looking to buy from another supplier in future...
  • YamFazManYamFazMan Posts: 19,989

    Your Wi-Fi... How Reliable/Fast/Slow is the Signal Strength Good/Bad ???

    I have Virgin Media Broadband Fibre Optic 110Mb/s connection....
    My GO 6200 shows Wi-Fi connection... 72Mb/s
    I chose the 110Mb/s hard-wired connection

    I Installed the 9.13GB Full Europe Map over USB with MDC running in the background
    The Map installed and device ready to use... 20 Minutes 15 seconds (Stopwatch)

    The NAV5 (Wi-Fi) devices like you’re GO 620 normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®

    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...


    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar

  • YamFazManYamFazMan Posts: 19,989

    What Model Tomtom device are you trying to update ???

    Re "Download/installation interrupted".....
    The Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default
    Especially Laptops, maybe to improve the appearance of the battery life

    Are your USB ports set for power saving "USB Selective Suspend"

    Win7 See...

    Win10 See…
    Click on link and scroll down to "Turn Off USB Selective Suspend"

    Also turn off any Screen savers any other Power savers or USB port monitoring software installed

    Random Disconnects on Surface Pro 3 & 4
    Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work

    On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
    You will need to edit the Registry for the USB Selective Suspend menu to show


  • jangriffioenjangriffioen Posts: 1 [New Traveler]
    This topic started with the problem that the USB driver AND the tomtom device, Rider400, were working correctly at start.
    The Rider400 is connected to the PC, on both ends seen in a) the driver and b) on the screen of the Rider400 device. MyDrive connect als starts positive, connects to Internet and to the Rider400 device but stops downloading after some percent (1 or 2) and states that the internet connection has failed.
    If the Rider400 device is physically disconnected and reconnected to the USB port, everything starts allover again, the Rider400 device is connected as stated in MyDrive connect, downloading the required files is started again and another percent or so is adde to the received batch. And then, disconnecting again. If you leave the system after this, the laptop keeps popping up a Mydrive connect screen: No internet connection. Which is really not true, since I am simultaniously working on this post online.
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