Memory card not recognized
Angry_User
Registered Users Posts: 3 
Apprentice Traveler
Apprentice Traveler
Memory card 16gB / FAT32 not recognised by G50 / MDC. Card is visible in device info screen (holding on/off button 30sec). Naviagation display only mesage "No maps available" and that´s all, any other options are not available. I can not install any map, as internal memory is not sufficient and cannot access device to setup, as any map is not loaded. Frustrating / Disappointing. Please advice.
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Best Answer
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Hello Doug, video helped me to understand the problem. Unfortunatelly all maps available in MDC are bigger than internal memory. Could you provide any small map, please?0
Answers
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Hi @Angry_User
Does this video help resolve it .
https://tomtom.vanillacommunities.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1
If not let us know and we can see if @VikramK can add a small map so you can fit that on the internal memory and you can then start the unit normally and cn then Format the card in the GO 50 if that's needs to be done.
Doug0 -
Hello Doug, video helped me to understand the problem. Unfortunatelly all maps available in MDC are bigger than internal memory. Could you provide any small map, please?0
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Hi @Angry_User
I am a customer like you . You will have to wait for @VikramK to come on here tomorrow and add a small map for you..
Keep an eye out here.
Doug0 -
I´m dumb, sorry
However, many thanks for hint!1 -
Hi @Angry_User
I have activated a smaller map on your account.
UK and ROI.
It should be offered for download in MyDrive Connect.
Regards
Vikram1 -
Hello, Iam having the same problem, please can I get a smaller size map as well, many thanks!!0
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Memory card 8gB / FAT32 not recognised by Go500 / MDC. Card is visible in device info screen (holding on/off button 30sec). Naviagation display only mesage "No maps available" and that´s all, any other options are not available. I can not install any map, as internal memory is not sufficient and cannot access devide to setup, as any map is not loaded. Frustrating / Disappointing. Please advice.
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Unfortunatelly all maps available in MDC are bigger than internal memory. Could you provide any small map, please?
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20 days later I wanted to go to leave, but I wanted to go but my navigation was blocked I normally had free maps in the vertebrae but now no help
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Hi @cemfrance
You are on a users forum.
A microSD card of 8GB is too small. After the format FAT32 only 7.4GB are usable. The full EU map is 8.7GB.
You need a microSD card class 10 of at least 16GB max 32GB, a recognized brand (Samsung, SanDisk, ...)
On your 8GB, you may be able to enter an EU zone map but for that you will have to cheat a little. Very quickly you will need for next updates a microSD card of at least 16GB. How to do: see the link of the paragraph below.
When you have the small map, install it on the internal memory it will unlock your device. After that look at this topic, how to prepare the microSD for maps. It's a situation similar to yours and what I do with my own device.
https://discussions.tomtom.com/en/discussion/comment/1645310/#Comment_1645310
After that, activate in your device the map you want to use, the small map or the EU map.
In your device not connected to the PC ==> Main Menu (4Dots ....) / Settings / Maps / choose the map you want to use.
If @VikramK can not intervene quickly you can contact TomTom customer service for add of the small map (France 1276MB).
France
01 57 32 40 67 ou 01 70 36 35 82
du lundi au vendredi de 09h00 à 17h30
Regards.3 -
Hi @cemfrance
Welcome to the community!
I have added the France map
It should be offered for download when connected to MyDrive Connect.
Regards
Vikram 3 -
yes you are right europe maps need more space me europe map need 8 and 32 gb I have a memory card but mydrıveconnet does not recognize your help thank
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Hi @cemfrance
Have you been able to download the France map offered by Vikram.
Have you tried what @LAURE123 suggested.
Doug0 -
first I loaded the small map and opened the navigation, then I introduced the memory card and did the update europe map thank you friends thanks to you updated
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HI @cemfrance
Glad you are sorted.
Now remember do not delete that small map. Leave it there on your Internal memory.
Now if you do an update of the Europe map on your extra memory if there is a problem and you lose the map with the small map loaded you can start the unit and reload the Europe map
Doug1 -
I have the same problem, the smallest map available has 6575mb, the internal disk only 6450mb available and the SD is not recognized and it doesn't allow me to format it as i have no map.0
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Hi @VikramK ,
Could I get a link to the Europe mape for my device that I can download it to the SD card?
My SD card is empty but it does not recognize the SD card even after a reboot.
It recognize the card after a hard rebot where you can see the boort screen but the system after start uo does not seem to see the card. I have tried already 16 GB, 32 GB and 128 GB. In every situation the card is visible but the system after bootup shows no comaptible card. Would it be because of 0 maps on the card or on the device?
Could you please provide me a link to a map that I can download?
Th S/N is VJ1xxxxxxx90
Mod edit: Please don't post private or personal information on a public forum. Thanks!
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Hi @cyberhak
Firstly Tomtom indicate 32gb as the max size for an SD memory card.
When you insert an extra memory card are you asked what you want it formatted for in the Tomtom unit. If not then have a look in Settings for an option to Format a Memory card. Once it has done this formatting for maps then you should find that the Card is recognised in the system.
Doug1 -
Hi @cyberhak
Welcome to the community! Just to confirm, you already have Europe Lifetime maps active for your TomTom.
Unfortunately, I can't provide you an external link to download the map but the updates can be performed using MyDrive Connect.
https://help.tomtom.com/hc/en-gb/articles/360013960039
I have also activated a smaller map of UK and ROI that you can install on the internal memory as a back-up.
Regards, Vikram3 -
Hi @cyberhak
Glad you have been able to get up and running again. The addition of the Basic map should help you avoid the No Maps found situation. When you download the main map onto your unit, which if it is Europe will go on the SD card .if at any stage during an update of that map you have an issue and lose it the unit will still work OK as it has the basic map so reinstalling the main map is simpler.
Always ensure that you do any map updates one at a time. Re the Large SD Card it is well above the max size recommended and also is largely unnecessary. With the unit having more than one map on it you can delete maps until you only have one left. With a 32gb card you can load Europe, North / South America and still have capacity for some others hence the 128g is really overkill.
Doug1
Moderator
