Impossible to change address from USA to UK on personal account page?
mickey1071
Registered Users Posts: 5 
Apprentice Seeker
Apprentice Seeker
The site is getting really difficult to use. I`ve tried changing my account to UK but no, will not let me. I therefore cannot purchase anything on the UK site as I am registered in the USA. Tried contacting support--not a chance . Any help?
0
Comments
-
Hi
@mickey1071
TomTom Supportmickey1071 wrote: »The site is getting really difficult to use. I've tried changing my account to UK but no, will not let me. I therefore cannot purchase anything on the UK site as I am registered in the USA. Tried contacting support--not a chance . Any help?
United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
As far as I'm aware it's not possible... You have to set up a new Account
When you first set-up your account (NAV5 Wi-Fi Devices) it shows the Countries Flag for the A/C location and warns "Used for invoices and promotions. Cannot be changed later"
I assume the above also applies to the earlier NAV4 Devices
Click on Image to enlarge....
Maybe @VikramK or @lampard the site Moderators will confirm
ATB YFM1 -
Hi mickey1071
Not possible to change the channel - USA to Europe(UK).
As YamFazMan suggested, it would be a better option to create a new account.
Regards
Vikram
1 -
Hi
@mickey1071
If you need to save your existing MyPlaces
Many users have asked for the facility to backup their MyPlaces to a PC
The MyDrive Route planner allows you to download your data from the Tomtom Cloud
The file looks like unusable Gobbledegook, the MyPlaces can be found in the file
Click on image to enlarge....
___________________________________
User Ethoz....
Posted a link to a excellent Tomtom MyPlaces to .Ov2 POI file converter tool
https://translate.google.com/translate?hl=en&sl=de&u=https://chbworld.net/software/tomtompoi.html&prev=search
There's a Mac & PC version ....
Download and install TomtomPOI.exe from the above link
Note... I have Virus checked the file with Avast Anti Virus all OK
Run TomtomPOI
Ist Click on Open...
Find/Load the (Your user name goes here)_MyDrive.json.gz file Saved from the Tomtom MyDrive Web Route planner
2nd Click on Copy
3rd Click on Yes
4th Click on Yes
5th Click on Save
Name the .Ov2 file & Save to the PC Desktop
ATB YFM
0 -
You`d think with an internationally renowned company that changing your account from one country to another would be a piece of cake! Maybe TomTom needs a decent IT team!0
-
Thanks to everyone for all the suggestions0
-
Hi
@mickey1071
Back when it was one Device one Account and you needed multiple accounts requiring multiple email addresses
You could use the same password across all the devices
Tomtom Customer Care ONLY Customer Care were able to change your location
I think it changed, when they changed MYDrive Connect to use up to ten devices on one email address and the accounts linked by device serial number (I maintain eight devices)
I guess its also a lot more difficult/impossible with companies now having to comply with GDPR regulation
ATB YFM0
Moderator
