TomTom HOME error while updating the map

TMBackstrom
TMBackstrom Registered Users Posts: 11
Legendary Explorer
edited June 2019 in Devices using TomTom HOME
Good morning,
I received this email this morning from TomTom concerning my TomTom XXL 540TM:
gpbah22skm00.jpg

Went into TomTom HOME and get this error:
6te0aot3i3so.jpg

Why is TomTom sending out emails announcing map updates if there are none?

Answers

  • big
    big Posts: 1,712
    Superuser
    Why is TomTom sending out emails announcing map updates if there are none?
    There ARE updates available for most models. That error doesn't mean updates aren't there but rather that something else went wrong. Not much consolation, I agree.

    If you are still receiving this error tomorrow probably the best thing to do is to contact support to get it sorted.
  • PeterNav
    PeterNav Registered Users Posts: 3
    New Traveler
    I have exactly the same error.
  • sewerinspector
    sewerinspector Registered Users Posts: 4
    Master Traveler
    I have the same error on my XXL. Are they stopping future map updates on these devices??
  • sewerinspector
    sewerinspector Registered Users Posts: 4
    Master Traveler
    Good morning,
    I received this email this morning from TomTom concerning my TomTom XXL 540TM:
    gpbah22skm00.jpg

    Went into TomTom HOME and get this error:
    6te0aot3i3so.jpg

    Why is TomTom sending out emails announcing map updates if there are none?



    I am having the same exact issue on my XXL. What is the solution to this? Thanks
  • TMBackstrom
    TMBackstrom Registered Users Posts: 11
    Legendary Explorer
    I think TomTom has expired the "Lifetime Map Updates" on the XLs and XXLs. I've moved on to Android Auto and Waze as my personal GPS device in my Jeep. Maps and traffic data is live over my phone. So much better! My TomTom was a great device when it was supported, but it's off to the electronic recycling now.
  • Karl_Z
    Karl_Z Registered Users Posts: 14
    Legendary Explorer
    Hey @TMBackstrom , @sewerinspector , @PeterNav ... Want to try your XL/XXL devices again? Last night my XL update was still failing, but this morning it worked, so I think they fixed something on the server side. ^_^
  • sewerinspector
    sewerinspector Registered Users Posts: 4
    Master Traveler
    Karl_Z wrote: »
    Hey @TMBackstrom , @sewerinspector , @PeterNav ... Want to try your XL/XXL devices again? Last night my XL update was still failing, but this morning it worked, so I think they fixed something on the server side. ^_^

    Yes indeed, mine worked tonight!