Cannot log in on device. TomTom 6000

Truckersimon
Truckersimon Registered Users Posts: 8
Master Traveler
in Devices using MyDrive Connect
I just keep getting to oops message telling me to try again later. In the “about” section in settings it says GPRS status disconnected but it’s working fine.
I updated everything last weekend so I presume it’s up to date? The application version is dated 05/04/2019 if this info helps?

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  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    edited June 2019
    Hi @Truckersimon

    Your NavCore seems to be up to date with the version 18.203 (05/04/2019)

    First do a Soft Reset of your device:
    - With your device "switch on", press and hold the On/Off button until you hear the drum sounds. This can take 30 seconds or more. The device restarts. If you see a black screen with white text, hold down the button until you hear the drum sounds.
    You will not lose anything and this manipulation solves and often unblocks small worries. I always do it after every update.

    In your device check that you are "Log in" MyDrive:
    In your GO6000 ==> Main Menu (4Dots) / TomTom Services / MyDrive ==> if there is no "Activated" ==> enter your email and password / Log in.

    Redo a Soft Reset.

    Regards.

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