Lost all voices after update

Jerafter
Jerafter Registered Users Posts: 3
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
After most recent update for my tomtom via1530/1535 I lost all pre-installed voices. The MyDrive Connect indicated it would save all files in my account, but they are nowhere to be found. I can't get any from the website to load on my gps. Any help would be appreciated.

Comments

  • VikramK
    VikramK Administrators Posts: 14,532
    Moderator
    Hi @Jerafter

    Are you looking for a computer voice?

    Regards
    Vikram
  • Jerafter
    Jerafter Registered Users Posts: 3
    Apprentice Traveler
    anything at this point
  • VikramK
    VikramK Administrators Posts: 14,532
    Moderator
    I have added the US computer voice, Samantha.

    When you connect the device to MyDrive Connect it should be offered for download.

    Regards
    Vikram
  • Christostamford
    Christostamford Registered Users Posts: 1
    New Seeker
    Still struggling with NO Voices as this service is vital for me. Tried all suggestions to date. All looks fine when set at start of journey but immediately it is clear instruction is gone and all other voices I have attempted to use.
  • DougLap
    DougLap Posts: 10,116
    Superuser
    HI @Christostamford

    Have you tried a Factory Reset.

    Settings/System/ Reset Device

    Doug