Not downloading updates — TomTom Community

Not downloading updates

jimcorjimcor Posts: 4 [Apprentice Traveler]
edited June 2019 in MyDrive Connect
When I connect and click on Update, it shows ''Downloading Items" & "Getting Ready" but nothing happens. Anyone know what I'm doing wrong?

Comments

  • DougLapDougLap Posts: 4,221 Superuser
    Hi @jimcor

    What Tomtom unit have you got.

    Doug
  • jimcorjimcor Posts: 4 [Apprentice Traveler]
    it's a 4eq50, I think.
  • DougLapDougLap Posts: 4,221 Superuser
    Hi @jimcor

    What are the fist two characters of the serial number?

    Doug
  • jimcorjimcor Posts: 4 [Apprentice Traveler]
    BP?
  • DougLapDougLap Posts: 4,221 Superuser
    edited June 2019
    Hi @jimcor

    Your device is a TomTom Start 25 with 8GB memory and it updates through MyDrive Connect.
    Your device is fully supported through phone and email.

    Have you downloaded the MyDrive Connect software, not Tomtom Home. and logged into your account.

    Doug
  • jimcorjimcor Posts: 4 [Apprentice Traveler]
    Thanks Doug. I did and have and, funny enough, after turning everything on and off multiple times, it has begun to download the updates! Technology never fails to surprise me. Thanks again.
  • DougLapDougLap Posts: 4,221 Superuser
    Hi @jimcor

    Glad you seem to be getting sorted. Can I suggest that in future you do all the updates one item at a time and when finished you do a Soft Reset.

    Doug
  • jkahanamokujkahanamoku Posts: 5 [Master Explorer]
    TomTom Go Live 1005, your server is doing the same with this... "preparing to download" and preparing so long it completely times out. Been trying for 3 days now. Tried switching off and on of everything. Checked it's logged in and your server sees the device, but won't commence download. What's going on at your end? Never, ever had this issue before.
  • VexedVexed Posts: 2 [Apprentice Traveler]
    Exactly my issue with Go Live 825 Its been like this for a week now and there is a major map update pending
  • lampardlampard Posts: 4,541 TomTom Moderator
    Hi @Vexed

    Welcome to the Community! I see that your latest map update for UK & ROI map (version 10.40) is successfully updated on your device.

    If this happens next time, my first advice is to just do a soft reset and connect it back again to MyDrive.

    Regards, lampard
  • TomFinnTomFinn Posts: 1 [New Seeker]
    TomTon Start 20. Same issues as above. Navigator connects to PC and MyDrive, and it starts "preparing". Never any download and have tried for days. Restarting MyDrive or soft booting the navigator dont help. Download size 60kB which is a joke. The problem must be with TomTom server...
  • SwallownAmazonSwallownAmazon Posts: 2 [New Seeker]
    TomFinn wrote: »
    TomTon Start 20. Same issues as above. Navigator connects to PC and MyDrive, and it starts "preparing". Never any download and have tried for days. Restarting MyDrive or soft booting the navigator dont help. Download size 60kB which is a joke. The problem must be with TomTom server...

    I have been trying to download updates since before Christmas; re-starting device and computer multiple times does nothing. TomTom units great at keeping you on the road - customer service? USELESS
  • DougLapDougLap Posts: 4,221 Superuser
    Hi @SwallownAmazon

    What are th first 2 characters of the Serial number of your device.

    Doug
  • SwallownAmazonSwallownAmazon Posts: 2 [New Seeker]
    I have now managed to download the updates after I received a reply to the last of my three separate emails less than 15 minutes after posting my comment here; coincidence or what? However, It took me about 35 minutes to follow the instructions about modifications to my computer and nearly three hours to download the updates.
  • DougLapDougLap Posts: 4,221 Superuser
    Hi @SwallownAmazon

    Glad you are sorted. Unlikely o be coincidence as this is a Customer Form where the vast majority of contributors are Customers. Only a handful of TT employees look in from time to time

    Dou
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