TomTom Connect takes forever to update maps ( if at all )

Mr Chris P
Mr Chris P Registered Users Posts: 1
New Traveler
edited January 2019 in Map purchase & installation
Hello Internet,

I have spent the best part of a day trying to upload the US map onto my VIA 120. After initially saying I had enough room for the full map, and then stalling at 98% during the download, it's now telling me I only have room for part of the map. And it's still stalling.

Having tried to contact customer support, I was only able to email them, which they say they'll attend to within 2 days.

Any advice on how to completely clear the device and perform a working upload would be much appreciated.




  • Niall
    Niall Posts: 11,151
    @Mr Chris P

    Did you try this number:-

    :flag_nl: Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30

    They can clear the download queue and get you going
  • BrianE
    BrianE Worcester, United KingdomRegistered Users Posts: 562
    Exalted Navigator
    Just some thoughts, but not sure if they are relevant or not.

    I had a problem downloading a map for my GO 6200, so I cancelled the download. This was followed by my device telling me I had no maps installed, so I simply went to the list of available maps and chose the UK & Ireland map as that's all I needed (and being much smaller than the whole of Europe, downloaded much faster). Not sure if this would work on your device as I'm not familiar with that specific model.

    You may need a memory card as well, if the map you want is too large to fit on the device's internal memory.
  • dp4hire
    dp4hire Registered Users Posts: 1
    New Seeker
    edited June 2019
    I have 200 mbps wired connection. Updating maps has taken 12 hours (so far) and it says I have 29 more hours to go. Every time I look at the update time, it goes UP. What do I do now?
  • DougLap
    DougLap Posts: 10,116
    Hi @dp4hire

    What tomtom unit do you have and how many maps do you have on it normally . Also have you any extra memory added.