How can I purchase a map if I live in Bulgaria?

tazar
tazar Registered Users Posts: 6
Apprentice Seeker
edited August 2021 in Map purchase & installation
Hello,

I have a navigation with maps for Germany, Austria and Switzerland (bought by previous car owner). I would like to upgrade to the whole Europe or just Eastern. Is there a way to pay a difference in price between Europe and Germany or I am supposed to pay the total price for Europe?

2-nd question - When i try to buy a map i can't choose Bulgaria from registration list on site!

Answers

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @tazar
    tazar wrote: »
    Is there a way to pay a difference in price between Europe and Germany or I am supposed to pay the total price for Europe?

    The webshop does not work that way. You have the choice to buy a full map or a map cut which is available.
    tazar wrote: »
    2-nd question - When i try to buy a map i can't choose Bulgaria from registration list on site!

    Do you mean the address part here?

    Because maps are a downloadable service so you can select any country address before ordering the service.

    Regards
    Vikram :)
  • tazar
    tazar Registered Users Posts: 6
    Apprentice Seeker
    I change the address to UK and still have problem jmjz31jeoajm.jpg
  • tazar
    tazar Registered Users Posts: 6
    Apprentice Seeker
    anything from support?

  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @tazar

    can you not open this page.

    https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/travel-map/

    The thing that may be different to your page is the en_gb.

    Doug
  • tazar
    tazar Registered Users Posts: 6
    Apprentice Seeker
    the same :(:-1:
  • tazar
    tazar Registered Users Posts: 6
    Apprentice Seeker
    bhf9ftm7yrxd.jpg
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @tazar

    Could you create a new TomTom account and then try placing the order.

    Once you have placed the order successfully let me know here so I can get the services transferred.

    Regards
    Vikram :)
  • freepyro
    freepyro Registered Users Posts: 1
    Apprentice Seeker
    I have the same issue for couple of months now. Please advice

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