How do I get rid of this so called 'update' machine which was sold to me with a series of lies?

Colwyn Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
Tom tom informed me that the replacement machine would come fully loaded with maps. It was delivered with only Australian and New Zealand maps. I had bought South African maps which I had down loaded onto my old VIA 180. Now, If I wish to use the GO520 in South Africa, I need to purchase a new set of maps for South Africa.


  • DougLap
    DougLap Posts: 9,947
    Hi @Colwyn

    The GO520 is sold with World Maps usually but arrives with the Maps for the region in which it is purchased preloaded. Occasionally the rest of the World Maps do not appear ready for download but a call to Customer Support sorts the account out.

    The map purchased for your old unit is tied to that unit and not transferable. Now however you should be able to download any map for no additional cost.

    Customer support

    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST