Display toggles between north map and home on its own while driving

jeankes
jeankes Registered Users Posts: 4
Neophyte Traveler
edited January 2019 in TomTom VIO
My vio toggles the display on its own while driving, a lot.

between the direction i'm driving in, map view (north up), and even switches back to the "home" screen sometimes for no reason. As if someone touches the display while driving...

Could this be due to the vibrations of the bike? I'm starting to think my unit is faulty....

Anyone else experiencing this?

Comments

  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Moderators and Admins
    Hi Jean,

    Welcome to the Community!

    I'd recommend you to reset your VIO as instructed in the video below. Also make sure the screen is clean.
    [video]

    Cheers, Mikko
  • jeankes
    jeankes Registered Users Posts: 4
    Neophyte Traveler
    Thanks Mikko,

    I tried resetting the device and cleaning the screen as you said.
    It improved the situation somewhat; the last drive the device only changed out of itself twice.
    before that it changed literally every 25 seconds.

    I'll monitor how it behaves the next few days, but i don't have the impression resetting the device fixed the problem :/

    thanks!

    J
  • jeankes
    jeankes Registered Users Posts: 4
    Neophyte Traveler
    Update;

    nothing changed; the device switches around like crazy again.... :(
    even when i'm not driving.

    i've tried with and without the rubber protection cover, tried resetting it again, nothing helps.....

    should i start an RMA procedure?
  • MikkoK
    MikkoK Retired TomTom Employee Posts: 23,905 Retired Community Moderators and Admins
    Hi Jean,

    I'm sorry hear the issue persists!

    Please, contact Customer Service for further assistance. They'll be able to get to the bottom of this and assist you accordingly.

    Cheers, Mikko
  • jeankes
    jeankes Registered Users Posts: 4
    Neophyte Traveler
    Will do, Thanks Mikko!
  • curriviry
    curriviry Registered Users Posts: 2
    Apprentice Traveler
    My VIO does the same thing! Did you fix it?
  • curriviry
    curriviry Registered Users Posts: 2
    Apprentice Traveler
    Hi? Should I contact Customer Service or is it any other way to fix this problem?
  • Biomanforcerouge
    Biomanforcerouge Registered Users Posts: 1
    Apprentice Seeker
    Hello there,
    I am facing the same issue - my VIO changes the display every 45 seconds and even reprograms the destination to bring me back home. Has anyone been able to fix this situation?
  • ivostoyanov
    ivostoyanov Registered Users Posts: 1
    Novice Seeker
    I have the same problem. Is there anybody from the support team here? We need help!
  • DougLap
    DougLap Posts: 10,116
    Superuser
    HI

    Contact Customer Support.

    @Biomanforcerouge

    Suisse (Switzerland)
    0844000091
    du lundi au vendredi de 09h00 à 17h30


    @ivostoyanov No customer support in Bulgaria so this is the number for you.

    All other countries
    +31208501004
    Monday-Friday: 9:00 to 17:30 GMT

    Doug

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