why cant i update my device — TomTom Community

why cant i update my device

tompidgetompidge Posts: 2 [Apprentice Traveler]
i have tried to update my device over the past 2 days and keep getting a message that the server is busy

Answers

  • LAURE123LAURE123 Posts: 1,401 Superuser
    Hi @tompidge

    At the moment there are known problems with Tomtom servers and not yet definitive fix. :disappointed:

    You can try this:

    In first, with your device Not connected to the PC:
    1/ In the MyDrive Connect (MDC) window at the top, click on the "Cogwheel" (Settings) / "Downloads" tab / click on "Empty download folder" (if the button is grayed out the folder is already empty) / click on "Save settings" / close the window "Settings".
    2/ Still in MDC window at the top, to the left of the "Cogwheel" (Settings), click on "Log out".
    3/ close the MDC window, right click on the MDC icon in the taskbar next to the clock, choose "Quit"
    4/ Open Windows "Task Management" and check if there is still a MDC process to kill it.
    ==> In your taskbar / Right-click in any open place / Task Management / "Processes" tab / if you find "TomTom MyDrive Connect.exe * 32" ==> Right-click / "End Process"
    4/ Open MDC again and "Log in", enter your email and password.
    5/ Try again to download an update.

    If it doesn't work, with your device Not connected to the PC:
    1/ Uninstall MDC, accept the removal of downloads in the popup window.
    2/ "Restart" your PC (Not Shut down or Sleep)
    3/ Download and install the last version MDC, take it here, at the bottom, the green button "Download for ... ":
    https://www.tomtom.com/en_gb/mydrive-connect/
    4/ Try again to download an update.

    I hope that one of the two proposals will work for you.

    Regards.
  • tompidgetompidge Posts: 2 [Apprentice Traveler]
    Thanks for your help.
    Every thing is now up to date 👍
  • LAURE123LAURE123 Posts: 1,401 Superuser
    @tompidge

    Thanks for your feedback. Glad for you that you can now do your updates. :)

    Regards.
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