Answers

• LAURE123 Posts: 1,599
  Superuser

  May 2019

  Hi @tompidge
  
  At the moment there are known problems with Tomtom servers and not yet definitive fix.
  
  You can try this:
  
  In first, with your device Not connected to the PC:
  1/ In the MyDrive Connect (MDC) window at the top, click on the "Cogwheel" (Settings) / "Downloads" tab / click on "Empty download folder" (if the button is grayed out the folder is already empty) / click on "Save settings" / close the window "Settings".
  2/ Still in MDC window at the top, to the left of the "Cogwheel" (Settings), click on "Log out".
  3/ close the MDC window, right click on the MDC icon in the taskbar next to the clock, choose "Quit"
  4/ Open Windows "Task Management" and check if there is still a MDC process to kill it.
  ==> In your taskbar / Right-click in any open place / Task Management / "Processes" tab / if you find "TomTom MyDrive Connect.exe * 32" ==> Right-click / "End Process"
  4/ Open MDC again and "Log in", enter your email and password.
  5/ Try again to download an update.
  
  If it doesn't work, with your device Not connected to the PC:
  1/ Uninstall MDC, accept the removal of downloads in the popup window.
  2/ "Restart" your PC (Not Shut down or Sleep)
  3/ Download and install the last version MDC, take it here, at the bottom, the green button "Download for ... ":
  https://www.tomtom.com/en_gb/mydrive-connect/
  4/ Try again to download an update.
  
  I hope that one of the two proposals will work for you.
  
  Regards.

  1
• tompidge Posts: 2 [Apprentice Traveler]

  May 2019

  Thanks for your help.
  Every thing is now up to date 👍

  1
• LAURE123 Posts: 1,599
  Superuser

  May 2019

  @tompidge
  
  Thanks for your feedback. Glad for you that you can now do your updates.
  
  Regards.

  0