why cant i update my device

Hi @tompidge

At the moment there are known problems with Tomtom servers and not yet definitive fix.

You can try this:

In first, with your device Not connected to the PC:
1/ In the MyDrive Connect (MDC) window at the top, click on the "Cogwheel" (Settings) / "Downloads" tab / click on "Empty download folder" (if the button is grayed out the folder is already empty) / click on "Save settings" / close the window "Settings".
2/ Still in MDC window at the top, to the left of the "Cogwheel" (Settings), click on "Log out".
3/ close the MDC window, right click on the MDC icon in the taskbar next to the clock, choose "Quit"
4/ Open Windows "Task Management" and check if there is still a MDC process to kill it.
==> In your taskbar / Right-click in any open place / Task Management / "Processes" tab / if you find "TomTom MyDrive Connect.exe * 32" ==> Right-click / "End Process"
4/ Open MDC again and "Log in", enter your email and password.
5/ Try again to download an update.

If it doesn't work, with your device Not connected to the PC:
1/ Uninstall MDC, accept the removal of downloads in the popup window.
2/ "Restart" your PC (Not Shut down or Sleep)
3/ Download and install the last version MDC, take it here, at the bottom, the green button "Download for ... ":
https://www.tomtom.com/en_gb/mydrive-connect/
4/ Try again to download an update.

I hope that one of the two proposals will work for you.

Regards.

@tompidge

Thanks for your feedback. Glad for you that you can now do your updates.

Regards.