Does anybody know Why TomTom would send out Update notices?

jkbattSr
jkbattSr Registered Users Posts: 5
Apprentice Seeker
edited May 2019 in Devices using TomTom HOME
Received an email telling me that an update was needed for my TomTom XL LIVE TTS but when i tried to update per instructions -- the web site wouldn't allow to update but kept telling me to download again? When i tried contacting TomTom with my problem through the TomTom web site I was refereed to a web page that does not exist . My unit (SN is R4xxx0G0xxx2 ) has both USA and Western Europe on it . I would still use this unit in Ireland and USA. Why keep sending emails if TomTom will not update this unit ?


Mod edit: Please don't post private or personal information on a public forum.Thanks!

Answers

  • VikramK
    VikramK Administrators Posts: 14,024
    Moderator
    edited May 2019
    Hi @jkbattSr

    Welcome to the community!

    Was it related to the WNRO, link- https://www.tomtom.com/en_gb/updates/

    Regards
    Vikram
  • jkbattSr
    jkbattSr Registered Users Posts: 5
    Apprentice Seeker
    Yes , i guess so. Followed all directions but failed to update as suggested. Got to a point where no updates allowed but required downloads again and again. ??? JKB
  • VikramK
    VikramK Administrators Posts: 14,024
    Moderator
    Hi JkbattSr

    Do you already have the v9.541 installed on your device?

    https://us.support.tomtom.com/app/answers/detail/a_id/15944/

    Regards
    Vikram
  • jkbattSr
    jkbattSr Registered Users Posts: 5
    Apprentice Seeker
    No, Currently have Ver. 2.10.2.750, Update tells me I need Ver. 2.11.6.125 to bring unit up to date for new updates... ? Thanks for any help. JKB