MyDrive Connect version 4.2.5.3779 is not working with Mac Mojave 10.14.5 — TomTom Community

MyDrive Connect version 4.2.5.3779 is not working with Mac Mojave 10.14.5

OakangerOakanger Posts: 3 [Apprentice Seeker]
I updated MyDrive Connect to the latest version 4.2.5.3779
With Mojave MacOS 10.14.5 all it opens is a blank window and is impossible to use.
It works normally with High Sierra MacOS 10.13.6 , so must be an incompatibility with MacOS 10.14
When will this be fixed?
TomTom does seem to have problems with this software.

Best Answer

Answers

  • DougLapDougLap Posts: 3,189 Superuser
    HI @Oakanger

    Works okay on mine with same OS.

    Try completely deleting the software and loading again.

    Doug
  • OakangerOakanger Posts: 3 [Apprentice Seeker]
    Hi Douglap,

    Thanks for answering, but ...

    I've deleted the softaware and reinstalled twice: no change. That's on my iMac
    My MacBook runs High Sierra - it won't support Mojave - and the software runs fine on that OS.

    Is yours the latest version - 10.14.5 - which only landed on 13th May 2019?

    Oakanger
  • DougLapDougLap Posts: 3,189 Superuser
    Hi @Oakanger

    Same version 10.14.5 On a MacBook Air (13 inch early 2015 )

    Doug
  • OakangerOakanger Posts: 3 [Apprentice Seeker]
    Thanks Ste7ios,

    I manually deleted all files following the tutorial, reinstalled MyDrive and ... BINGO!

    It's working!

    Regards
    Oakanger
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