Purchased strap did not fit my watch and i want to send i back, what to do?

BosseSBosseS Posts: 4 [New Seeker]
edited May 24 in Golfer & Golfer 2
TomTom Watch 3 strap, did not fit my watch and i want to send i back, what to do?
gh2b2n3ufh0b.jpg
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Answers

  • tfarabaughtfarabaugh Posts: 15,668 Superusers
    What watch do you have? All units in the Spark/Runner lineup (Spark, Spark 3, Runner2, Runner3 and Adventurer) are identical and all the straps are interchangeable. The only straps that will not fit are the ones for the original Runner1 and MultiSport.
  • BosseSBosseS Posts: 4 [New Seeker]
    I want to send my goods back and I want to know the address.for the ruturn?
    My watch is a Golfer.
  • JürgenJürgen Posts: 4,744 Community Manager
    I cannot find a purchase linked to your email address so I assume you purchased from a retailer. For a return you need to contact that retailer.
  • BosseSBosseS Posts: 4 [New Seeker]
    edited May 24
    My order, see attached is ordered from your website.
    Please give me the address for the return.
  • JürgenJürgen Posts: 4,744 Community Manager
    Ok, I see. In that case please scroll down to the bottom of this page and follow the Contact-us link to start a chat session so that Customer Care can create a return number (RMA) for you.

    If you choose Swedish there is a slight delay in response. That's normal because you question gets translated.

    I removed your attachment because it had personal information.
  • BosseSBosseS Posts: 4 [New Seeker]
    The link Contact us is not working, tryed it before.
  • DougLapDougLap Posts: 2,560 Superuser
    edited May 24
    Hi @BosseS

    Does this link work for you.

    https://uk.support.tomtom.com/app/contact/locale/en_GB

    If it does then Click on your model

    Doug
  • JürgenJürgen Posts: 4,744 Community Manager
    Oops. I meant the one under Support on the left.
    http://se.support.tomtom.com/app/contact/p/3934/c/4756
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