i have a carminat and purchased 3 years live , however my sim is deactivated due to time lapse. — TomTom Community

i have a carminat and purchased 3 years live , however my sim is deactivated due to time lapse.

johnbodjohnbod Posts: 2 [Apprentice Seeker]
i have a carminat and purchased 3 years live , however my sim is deactivated due to time lapse. i have been refunded as then dont reactivate?? i have to contact a renault dealer . is this correct?

Comments

  • Troubadix12Troubadix12 Posts: 1,954 [Revered Voyager]
    Hi johnbod,

    welcome to the TomTom-Communtiy :)

    How long is the SIM-Card unused? Maybe the TomTom-Support can reactivate it, if the time lapse isn't to long (I don't know if it was one, two or three years without use, when the SIM-Card is deactivate irretrievable).

    Contact your renault dealer to insert a new SIM-Card, when this is happen.

    If a change or reactivate is impossible, then call TomTom-Support to repurchase.

    Regards

    Troubadix12
  • johnbodjohnbod Posts: 2 [Apprentice Seeker]
    2015 it was last used and they suggest i contact renault, this is confusing as some have been reactiavted by tom tom.
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