Out-dated unit
johnb8934
Registered Users Posts: 4 
New Seeker
New Seeker
I have a Via620 and I wanted to up- date the maps. I was invoiced and paid NZ$99.95. In trying to do the up-date I find that the Via 620 is no longer supported. How do you contact Tom Tom?? There is no email address on their site !!! Any help would be appreciated. Why didn't they say the unit is now useless and charge me for an up-date that doesn't exist? They had the model and serial number. John
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Best Answer
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Hi
@johnb8934
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
OR
Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You need to be logged into the site for the Email Direct link to work
Note... If your using Firefox, try a different browser Firefox is problematic with the Direct Email link
FireFox appears to be working today
ATB YFM6
Answers
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There should be some contact details, when you scroll down this page also, "Support" section, "Contact Us" menu.
Is the map not offered in MyDrive Connect for download?1 -
There is no map offered because as I said your web site simply says the unit is out-dated, not supported. Can I have my money back plse. There is no link to an email address on the web site. That's why I'm trying through this site. Woul appreciate ant assistance you can give me. The invoice sent to me is no. 9519016714, order no. 407976138 dated 26 Dec 2018
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@johnb8934
You'll need to contact support about any possibility of refunds:
New Zealand
0800 450 973
Monday-Friday: 09:00-19:30 NZST
Also, go back to your post to delete numerical details of an invoice or order number. This is a user forum and, as such, information like that shouldn't be shown.0 -
Thanks for your response dhn. As I said twice before. The Tom Tom web site does not provide an email address no matter what you do. Please try it yourself. Also I can't edit my post on this web site0
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Hi
@johnb8934
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
OR
Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
After Clicking on the Link
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Note... You need to be logged into the site for the Email Direct link to work
Note... If your using Firefox, try a different browser Firefox is problematic with the Direct Email link
FireFox appears to be working today
ATB YFM6 -
Hi @johnb8934
Re editing your post.
When you look at your post is there not a Gearwheel in the top right hand corner. If there is then click on it and click on Edit that appears.
Doug0 -
Hi Doug, NO Gearwheel so I can't edit.
RE: Email
The second link you sent worked. Thanks so much! Never used such a complicated site before and just can't understand why they accepted my money (and acknowledged it with an invoice) for something that doesn't exist. I've had it - I'll buy a Navman - a lot cheaper and better products too.
Thanks again John0
