Quick GPS Failure? Software or Hardware?

_username
_username Registered Users Posts: 2
Apprentice Seeker
edited January 24 in TomTom Sports
Anyone else having a problem with "Can't Find QuickGPS Fix" through Sports Connect?
Also tried the iPhone "Sports" app (which the watch actually connected to for once), same QuickGPS failure.
Did the factory reset... same problem.

Watch is a Spark, getting a bit old, so trying to figure out if it's a hardware problem or a TomTom software issue.

Best Answer

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,298
    Community Manager
    Answer ✓
    It looks like there was an outage.

    If QuickGPS isn't updated without an error message you should try a power-down reset. To do this, hold Ctrl (Windows) or Cmd (macOS) upon resetting the watch in Sports Connect. When you then unplug the watch it is powered down. Press the button in any direction to switch the watch back on. This restarts the driver of the GPS receiver.

    After a factory reset you need to make you phone forget the watch in its Bluetooth settings.

Answers

  • Tattoomara
    Tattoomara Registered Users Posts: 1
    New Seeker
    Same problem here! (spark 3)
    did factory reset and everything.
  • _username
    _username Registered Users Posts: 2
    Apprentice Seeker
    This morning I didn't get the error message, but it took until the 3rd try to actually update the quick GPS. Now that I've done the factory reset it won't pair with the iPhone app (doesn't stay on the screen with the pairing code long enough to even read the code), but it never worked well with the phone app, anyway.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,298
    Community Manager
    Answer ✓
    It looks like there was an outage.

    If QuickGPS isn't updated without an error message you should try a power-down reset. To do this, hold Ctrl (Windows) or Cmd (macOS) upon resetting the watch in Sports Connect. When you then unplug the watch it is powered down. Press the button in any direction to switch the watch back on. This restarts the driver of the GPS receiver.

    After a factory reset you need to make you phone forget the watch in its Bluetooth settings.