road block rejected even though documentation was provided — TomTom Community

road block rejected even though documentation was provided

jackson_holejackson_hole Posts: 21 [Master Traveler]
edited May 2019 in Map quality
Hi,

can you please let me know why these requests have been rejected?

8868cb0b-75dc-4eae-8d4f-1dd2663fb969
5b2e033b-15b4-4bb6-bb96-6b75b41490f4

I provided a photo with GPS coordinates and documenation from the contractor.

Thanks

@VikramK

Comments

  • VikramKVikramK Posts: 12,865 Moderator
    Hi Jackson

    Are you sure both these id's are correct?

    I tried to search them but nothing comes up...

    Regards
    Vikram
  • jackson_holejackson_hole Posts: 21 [Master Traveler]
    I believe so. I have attached screenshots

    xqlgpv0tld4n.jpg
    44fiaassnwjg.jpg
  • VikramKVikramK Posts: 12,865 Moderator
    edited May 2019
    Hi Jackson

    Thank you :)

    Still no joy finding these..

    Have you used the same email address(forum account) for reporting these through MSR?

    Regards
    Vikram
  • jackson_holejackson_hole Posts: 21 [Master Traveler]
    Yes
  • jackson_holejackson_hole Posts: 21 [Master Traveler]
    @VikramK any news?
  • VikramKVikramK Posts: 12,865 Moderator
    Hi @jackson_hole

    Unfortunately I am still unable to open these.. But I have forwarded these to the concerned team to be reviewed.

    Once I have an update I will let you know.

    Thanks/Vikram
  • jackson_holejackson_hole Posts: 21 [Master Traveler]
    @VikramK any update here?
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