MyDrive Connect and Windows 10 display scaling (15'' 4k display)

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Comments

  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Ok, a better display or the MDC Settings menu, but not both at the same time. :slight_frown:
    Your messages will help other users but are not yet a really satisfactory solution.
    Hopefully TomTom will finally release a functional MDC version for this type of problem.
  • Pellegrina
    Pellegrina Registered Users Posts: 1
    Apprentice Traveler
    I have installed MyDrive Connect this evening on new HP Spectre laptop and have had the same problem. Totally impossible to read the text. I managed to download by reducing the laptop's resolution significantly as a temporary measure but this is not good enough. It didn't happen on my previous laptop.
  • mttfriend
    mttfriend Registered Users Posts: 1
    Apprentice Traveler
    Is this issue ever solved?

    Or we have to update the hardware?
  • meltonrobbo
    meltonrobbo Registered Users Posts: 8
    Master Explorer
    Still not sorted here. I am using a magnifying glass to make my selections. Even after clicking 'no, and downloading new MyDriveConnect.
    I am running a 13" HP Sceptre. 3840x2160 Resolution.
  • Tzaphkiel
    Tzaphkiel Registered Users Posts: 31
    Outstanding Wayfarer
    This still does not work.. I need a magnifier to read anything on my Surface PRO and the tomtom mydrive application.

    None of the above works...
    It is not so complicated to actually use the windows API to check for current resolution (dpi) of the hardware it runs on and adapt the rendering accordingly... or ?

    Come on, fix it once and for all... I know that there are SOOO many things to fix with your Rider 400 for example (that have not been working properly since the release of the device and for which people are still somehow believing in a future potential fix)... but get your act together please !
  • Erik_1
    Erik_1 Registered Users Posts: 1
    Apprentice Seeker
    I have always problem with this software shit. One period it wont update my gps. Error was server problem. The problem now is that when i open MyDrive Connect, it wont show correctly. It is missing letters for it seems like onlogging windows is too small and the head line is missing the last two letters. Look like this: MY_TOM_TOM_ACCO
    Any suggestion to solve the problem? I like my gps tomtom start 25 so i dont want Garmin.
  • JoelS.
    JoelS. Registered Users Posts: 317
    Exalted Navigator
    guessing no update ??
    27" 4k monitor, windows 10.

  • Tzaphkiel
    Tzaphkiel Registered Users Posts: 31
    Outstanding Wayfarer
    LAURE123 wrote: »
    Hi all

    You can try this:
    - Close and Quit MyDrive Connect.
    - On the MDC launch icon ==> Right click/Properties/Compatibility tab/ check 'Override high DPI scaling behavior, scaling performed by:'/ in the list, select 'System (enhanced)'/Apply/OK
    - Restart MDC again.
    172a4pkubqtr.png

    See if this brings an improvement to the MDC display.

    Regards.

    I got this to work but you have to make sure that the MDC instances are all shut down (not just the main window with the X). You actually have to quit the MDC from the taskbar icon in the bottom right of the screen (usually) in windows.

    I still cannot believe that TOMTOM would not fix this issue with high resolution displays being so common nowadays.

    @TOMTOM get a clue and start listening to your customers !
  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    edited February 25
    Hi
    @Tzaphkiel
    Tzaphkiel wrote: »
    (Snip)
    I got this to work but you have to make sure that the MDC instances are all shut down (not just the main window with the X). You actually have to quit the MDC from the taskbar icon in the bottom right of the screen (usually) in windows
    (Snip)
    To be fair the original post by LAURE123 has the same instructions.....
    LAURE123 wrote: »
    (Snip)
    Close and Quit MyDrive Connect
    (Snip)

    ATB YFM
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @Tzaphkiel

    Glad to read that you have solved your display problem. :)
    I wrote to Quit MDC but with your feedback I realize that it was not explicit enough.
    I edit my message to make it more precise and complete.

    Regards.
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @YamFazMan

    Thank you for your comment, I appreciate it. :)
    I have improved the description of the proposed method and I will edit my other forum messages on this problem.
    https://discussions.tomtom.com/en/discussion/comment/1644979/#Comment_1644979

    All the best.
    Laure
  • HNP
    HNP Registered Users Posts: 2
    Apprentice Traveler
    I have recently purchased a Dell XPS 15 with 15.6" 4K screen with 16:10 aspect ratio.

    Thank you to contributors, Laure and YamFazMan on this site for providing solutions to the scaling problems I encountered with MyDrive Connect.

    Further thanks to YamFazMan for his solution on another discussion thread about a TomTom Start 62 with USB type A connecting to this Dell laptop, which only has USB type C sockets.

    As a result of your help I have gone from having a TomTom that could not be updated at all on a brand new computer to one that now functions normally!

    Regards