Unexpected shutdowns — TomTom Community

Unexpected shutdowns

My Go 6200 (serial no ZA5268I01071) shuts down after about one hour. It will not restart for about half an hour, after which it forgets the current route and needs the destination resetting. This occurs regularly, always while running on the 12v adaptor provided. The supply has checked out OK.

Answers

  • YamFazManYamFazMan Posts: 15,411 Superusers
    edited May 15
    Hi
    @c.jones310_un14

    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'
    _______________________________________

    As a test...
    Try using the Tomtom supplied cable and Tomtom supplied Power Adapter

    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time
    _________________________________________

    Check the present Charge State of the battery


    You may need to charge the device for at least 2 Hours

    Tap the 4Dot (.... Menu) button... On the Menu Screen top right is a battery status Icon
    Charging... Displays when Connected to a Power supply
    368fa599-f465-4a45-9274-b2b29b56a6d1.jpg
    Full Charge... Displays when Connected or Not Connected Power supply
    ebebfcff-7cf3-43d5-9479-ef4b7f2a85ed.jpg
    Half Charge... Displays when NOT Connected Power supply
    5c45ac4c-1a65-45a0-9b3b-8b88879a94cc.jpg
    Low Battery... Displays when NOT Connected Power supply
    29b0c6f3-11f1-4d8f-9543-eef314472a31.jpg
    One of the worst things you can do to a Lithium battery is to run it flat so at a certain percentage of discharge (Unspecified)... The device will go into 'Power Saving Mode' the screen will dull, and the device will eventually turn itself off (Not Sleep)

    There is a Battery Status display available on the devices Status Screen
    Press and hold the on/off button until you hear a drum-roll sound Continue to hold the on/off button until the Black & White Status screen is shown.....
    c3623f43-813f-4ddf-9e35-af42824c5331.jpg
    If you are worrying about the device charging, you might consider one of these gadgets
    63a11bd6-9bcb-49ec-b71b-9223d7c334dd.jpgOr

    b23e2fef-ffbf-4127-80b0-646533d6f987.jpg
    Simply plug the device into the USB socket and plug your lead into the USB Doctor, the device will display the Voltage and Power being used by your various USB devices
    I have one of each type they're only peanuts to buy, search Amazon/eBay for USB Doctor

    ATB YFM
  • c.jones310_un14c.jones310_un14 Posts: 5 [Master Explorer]
    Hi YamFazMan
    Thanks for your reply.
    My 6200 is powered by the Tomtom provided lead and 12V adaptor If the supply stops the 6200 is set to sleep, which it does.
    However the display also shows the internal battery as still charging, which after an 8 hour drive, today I would have expected a full charge anyway. Maybe a faulty battery?
  • YamFazManYamFazMan Posts: 15,411 Superusers
    edited May 16
    Hi
    @c.jones310_un14

    Is the Tomtom Power adapter a tight sliding fit in the Power Socket
    Some users have said their cars power socket were none standard (Over size) and the power adapter slowly worked itself up the power socket and disconnected the 12v supply....

    ATB YFM
  • c.jones310_un14c.jones310_un14 Posts: 5 [Master Explorer]
    Yes the adaptor is a good fit in the Power Socket.
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