Have to create a new Bluetooth connection almost every time? — TomTom Community

Have to create a new Bluetooth connection almost every time?

BirchbranchBirchbranch Posts: 9 [Master Explorer]
edited May 2019 in TomTom Adventurer
In 90 % of all my BlueTooth synchronizing sessions, my Sports app on my iPad has lost my Adventurer as device,
Every time I have to create a new connection, which takes some time. To do this several times a day is very annoying.
It started some months ago. Before that I haven’t had this issue with my actual watch and my former ones for many years.
What has happened?
What shall I do?

Answers

  • YamFazManYamFazMan Posts: 17,686
    Superusers
    Hi
    @Birchbranch

    The Sports Division went out of business 18 months ago and ceased all development and production. Support is being phased out and is now limited to live chat and email

    ATB YFM
  • tfarabaughtfarabaugh Posts: 16,384
    Superusers
    In 90 % of all my BlueTooth synchronizing sessions, my Sports app on my iPad has lost my Adventurer as device,
    Every time I have to create a new connection, which takes some time. To do this several times a day is very annoying.
    It started some months ago. Before that I haven’t had this issue with my actual watch and my former ones for many years.
    What has happened?
    What shall I do?

    I would start over from scratch and see if you can get a more stable connection. You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
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