Server Issue — TomTom Community

Server Issue

LarryJ49LarryJ49 Posts: 5 [Apprentice Seeker]
When will this "Server Issue" be FIXED?

Answers

  • Ovalball03Ovalball03 Posts: 296 [Renowned Trailblazer]
    I don’t think there is a server issue at all.Try a hard reset,it worked for me.
  • LarryJ49LarryJ49 Posts: 5 [Apprentice Seeker]
    I tried the hard reset & it did nothing. Since this is a new unit from the Factory Store, I guess I will send it back.
  • YamFazManYamFazMan Posts: 18,009
    Superusers
    Hi
    @LarryJ49

    (1)... Firstly try Logging OUT of MyDrive Connect (Screen Top Right) then log back in again with your Credentials... This has worked for several users

    (2)... On the rare occasions that I have a problem with MyDrive Connect
    I Un-install MyDrive Connect using the Revo Uninstaller (Windows PC )
    There must be a equivalent deep un-install program for a Mac

    Download & install the free version of Revo Uninstaller
    Revo first Un-installs the Program... Then scans and removes all of the left over files a normal Un-install leaves behind
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect

    ATB YFM
  • LarryJ49LarryJ49 Posts: 5 [Apprentice Seeker]
    Thanks for helping...…….

    I followed all of the above steps and my GO 50 3D still will not connect. All that happens on the GPS is the drum beat, then the Logo (TOMTOM) comes up and every now and then the little circle will come up & looks like it is spinning, then the TOMTOM Logo comes back up. this seems to be looping now.
  • LarryJ49LarryJ49 Posts: 5 [Apprentice Seeker]
    Now on my GPS is the symbols of a computer & GPS with a line going from the GPS to the computer, but the is an "X" between the line & the computer. So it looks like it is still not connecting. But this is further than I have gotten before.
  • YamFazManYamFazMan Posts: 18,009
    Superusers
    edited May 2019
    Hi
    @LarryJ49

    Your GO 50 appears to be in Recovery Mode... The device is waiting for Bullet point (8) in the link below... Recovery Mode requires a Connection to MyDrive connect
    https://uk.support.tomtom.com/app/answers/detail/a_id/1898/kw/Recovery mode

    Phone Tomtom Support United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    ATB YFM
  • LarryJ49LarryJ49 Posts: 5 [Apprentice Seeker]
    I get to step 6 and all I get is the TOMTOM Logo, the drum roll; then it shuts down & starts over again. I never get the black screen with white text.
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