Answers

• DougLap Posts: 2,801 Superuser

  May 5

  HI @123456789qwertyuio
  
  What does the unit do if you turn it on? Can you see a map?
  
  Doug

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• 123456789qwertyuio Posts: 5 [Apprentice Traveler]

  May 6

  At switch on there is just the picture screen. No map, no menu and no sound whatsoever.

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• DougLap Posts: 2,801 Superuser

  May 6

  Hi @123456789qwertyuio
  
  Maybe try this.
  
  https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1
  
  the 3 taps is the tricky bit.
  
  Doug

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• 123456789qwertyuio Posts: 5 [Apprentice Traveler]

  May 7

  Ok Doug. Well I can get the screen with the writing on and press the switch 3 times which sets the screen but no cog just a diminished Tom Tom screen .

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• DougLap Posts: 2,801 Superuser

  May 7 edited May 7

  Hi @123456789qwertyuio
  
  Have you tried it a number of times as the taps is the trick. They are quite quick taps.
  
  I have flagged this for @VikramK or @lampard to see if they have any ideas and they can check the settings at Tomtom's end It will be tomorrow now.
  
  Doug

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• lampard Posts: 4,015 TomTom Moderator

  May 8 edited May 8

  Hi @123456789qwertyuio
  
  Welcome to the Forum! I've made some changes in the back-end on your device to resume the download on your device and to apply these changes, please connect your device to the computer by making a soft reset and follow the steps in the public FAQ here: Re-downloading a map
  
  Regards, lampard

  Help others find useful content by clicking the like button and selecting the best answer to your question! You can check out our Knowledge Base and find the best comments on the Community here.
  

  Most important of all, have fun and be kind to one another!
  

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• DAVIDLOW Posts: 6 [Master Explorer]

  May 8 edited May 8

  Why can I no longer get lifetime maps when this was part of my agreement when I bought my Tom Tom.
  Please reply by e-mail to
  [email protected]
  
  
  Mod edit: Please don't post private or personal information on a public forum. Thanks!

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• DougLap Posts: 2,801 Superuser

  May 8 edited May 8

  Hi @DAVIDLOW
  
  You should still have Lifetime Maps or actually was Lifetime updates for the map on the unit originally. If you have purchased any other maps and they had lifetime updates then the same will apply to them.
  
  Contact Customer support to have your account sorted out if updates are not being offered.
  
  United Kingdom
  02079 490 132
  Monday - Friday: 9:00 a.m. to 5:30 p.m.
  
  Doug

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• 123456789qwertyuio Posts: 5 [Apprentice Traveler]

  May 8 Accepted Answer

  I will keep trying Doug. Thanks

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• 123456789qwertyuio Posts: 5 [Apprentice Traveler]

  May 11

  It worked Doug. Many thanks.

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