GPS Week Number Roll-Over - Page 5 — TomTom Community

GPS Week Number Roll-Over

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Comments

  • Vangel15Vangel15 Posts: 4 [Apprentice Traveler]
    MrM wrote: »



    Are you referring to the ZIP file? The post before suggests that TomTom One is doomed so have not tried it. Do you think it may work?
  • YamFazManYamFazMan Posts: 15,245 Superusers
    edited May 4
    Hi

    From @MrM original post above....
    https://discussions.tomtom.com/en/discussion/comment/1638320/#Comment_1638320
    __________________________
    If anyone wants to check out the file
    I've downloaded and scanned the Zipped & the Un-Zipped files with Avast AV & Malwarebytes... file 'OK'
    The text from the PDF in the Zip....
    7oys37ptopoj.jpg
    Edit...
    I found this... https://www.tomtomforums.com/attachments/tomtom-models-zip.3916/
    Maybe useful for cross referencing the GPS Chipset used in your Tomtom Model
    The PDF file is a Tomtom spreadsheet with all the NAV2 & NAV3 Models Specs including the GPS Chipsets (Item 20 in the list)

    All the usual disclaimers apply, use at your own discretion/risk

    ATB YFM
  • Vangel15Vangel15 Posts: 4 [Apprentice Traveler]
    There is no Bin folder in the TomTom one.
  • AluminiumAluminium Posts: 10 [Master Explorer]
    I think it could be an idea to look at "The Consumer Rights Act (CRA) 2015". The defect is in manufacture so rather pay TT to purchase a replacement device it should be TT giving us a replacement or full refund as the GPS is clearly not fit for purpose.
  • YamFazManYamFazMan Posts: 15,245 Superusers
    edited May 5
    Hi
    @Aluminium
    __________________________
    Aluminium wrote: »
    I think it could be an idea to look at "The Consumer Rights Act (CRA) 2015". The defect is in manufacture so rather pay TT to purchase a replacement device it should be TT giving us a replacement or full refund as the GPS is clearly not fit for purpose.

    Ohh Oh another one loading bullets for someone else to shoot !!!

    ATB YFM

  • AluminiumAluminium Posts: 10 [Master Explorer]
    Actually I intend to persue this. I was talking to someone over the weekend who had a good outcome with a faulty first edition Apple watch and it was his suggestion that it may be worth looking into. I was just thinking that if I raised the subject here I may have had a response of "don't bother, it didn't work" or "yes, it looks like a reasonable suggestion". I don't understand what "ATB YFM" means in this context, so it would help if you'd explain. But as for "loading bullets", no. You have got that much wrong. My device is less than six years old. TT have effectively acknowledged that it is their responsibility. I do not want to pay another £300+ to purchase a replacement for their shortcomings. All-in-all I think that it's more likely that a software patch will be produced as it's not hard to do. It would have been nice if they had patched my device before the roll-over date.
  • YamFazManYamFazMan Posts: 15,245 Superusers
    edited May 9
    Hi
    @Aluminium

    ATB YFM = All the Best Yam Faz Man
    6 years is a lifetime for technology, until recently Tomtom was supporting devices up to 13 years old... Its easy to criticize with 20/20 hindsight
    Everything has a lifespan whether its Six or Thirteen years, for me, my two early Tomtoms both Nine years old, still work as NORMAL after applying the Week Number Roll-over Update
    I think Tomtom have done a good job trying to keep the early devices running where ever possible

    Built in Obsolescence from other sources....
    My iPhone 5 is now basically unusable/obsolete
    My early iPad is now near as dammit unusable

    ATB YFM
  • Vangel15Vangel15 Posts: 4 [Apprentice Traveler]
    What a ridiculous statement - '6 years is the lifetime of technology', so the satellites zipping merrily around our planet should have stopped working and crashed to Earth long before the WNRO?

    The fact is that the older models were functioning perfectly well prior to April 6th, that these products were manufactured and designed in the full knowledge that the WNRO occurs every 19 years.

    I checked the Garmin site and their older models are working without problems - so Garmin will be our replacements.........



  • DougLapDougLap Posts: 3,368 Superuser
    edited May 5
    Hi @Vangel15

    If my memory serves me correctly someone said on here the other day that Garmin have failed with a one of their products.

    Doug
  • YamFazManYamFazMan Posts: 15,245 Superusers
    Hi
    @Vangel15
    Vangel15 wrote: »
    What a ridiculous statement -'6 years is the lifetime of technology', so the satellites zipping merrily around our planet should have stopped working and crashed to Earth long before the WNRO?
    What a silly extrapolation of the facts ???... Its the GPS Chip sets in the devices that require software update to fix the GPS Chip-set error
    Also... If you must quote me, quote me correctly, I said "6 years is a lifetime for technology" Meaning Technological progress is extremely rapid and a lot can happen in six years

    ATB YFM
  • AluminiumAluminium Posts: 10 [Master Explorer]
    Fortunately for the consumer six years is the figure used in the act of parliament. When I fixed large commercial systems for the Y2K bug many were "old" and had to be fixed and even today I work with some quite elderly systems. In technology a lot can also stand very still in six years, we are only now seeing the end of 32-bit builds of linux/unix derivatives. Perhaps not a very good comparison, but my 55 year old motorcycle still works and passes all the relevant regulations for use on public roads. I think the thing that really irks is that TT knew this was going to happen and that fixes are being rolled-out, but for some owners it looks like it's a poor discount offer and no fix. I believe that there should be a software fix with a simple solution of using a correcting offset value in the same way that many Y2K issues were fixed.
  • YamFazManYamFazMan Posts: 15,245 Superusers
    edited May 6
    Hi
    @Aluminium
    _________________________
    Aluminium wrote: »
    (Snip) Perhaps not a very good comparison, but my 55 year old motorcycle still works and passes all the relevant regulations for use on public roads (Snip)
    Anyone with a with a reasonable engineering/vehicle maintenance background can keep a bike running, my 19 year old Fazer is still in mint condition and going strong
    Never has a mechanical breakdown, the only fault in 19 years was the TPS Throttle Position Sensor.... replaced by a Suzuki TPS (exactly the same Manufacturer & Part number) Suzuki £89 UKP... Yamaha TPS nigh-on £200 UKP
    The latest Cars & Motorcycles are now so complex and usually require hooking up to a computer to diagnose a fault and probably beyond the scope of an enthusiast, now they all seem to need a service Centre to fix a fault
    __________________________

    Other than the post from MrM and the Tomtom FAQ that I found, we have no real knowledge of which devices.. have been fixed or can be fixed... with a software patch
    What device do you have, is it mentioned on MrM list
    Which GPS Chip-set is installed

    ATB YFM
  • qirky cazqirky caz Posts: 33 [Master Explorer]
    edited May 6
    well just updated my via 135, if this does not work with the update I am done and getting a Garmin, £200.00 all in with web cam,this has been a joke, uk.
  • YamFazManYamFazMan Posts: 15,245 Superusers
    edited May 6
    Hi
    @qirky caz

    The latest update to fix the GPS Week Number Roll-Over for the NAV3 devices has been available since...
    Version 12.075 Released on 26 July 2018
    This update applies to: GO 1000, GO 1005 / GO 2050, GO 1050, GO 1050 World, GO 2405, GO 2435, GO 2505, GO 2435, GO 2505 LIVE, GO 2535, GO 2535 TM WTE, GO LIVE 1000, GO LIVE 1005, GO LIVE 1050 / GO LIVE 2050, GO LIVE 1535, GO LIVE 2050, GO LIVE 2535 M, GO LIVE 820, GO LIVE 825, GO LIVE Camper & Caravan Edition, PRO 5150 Truck, Start 20 / Via 220, Start 25, Start 60 (2012), Via 110, Via 115, Via 120 / Via 160, Via 125, VIA 130 / 135, VIA 1400 / 1405, VIA 1410 / 1415, VIA 1430 / 1435, VIA 1500, VIA 1505, Via 1530 / 1535, VIA 160, VIA 1605, Via 180, Via 220, VIA 260 / 280, VIA All Blacks Edition, VIA LIVE 120, VIA LIVE 125, VIA LIVE 160, VIA LIVE 180
    •Bug fixes and improvements: Various performance improvements and bug fixes have been implemented.
    • This update prepares your navigation device for the week number rollover in April 2019 which has an impact on GPS.

    Here Tomtom FAQ...What's new in the latest software for my navigation device?
    https://uk.support.tomtom.com/app/release_notes/type/navkit

    My NAV3 Via120 Live & GO 825 Live both work fine with NavKit Version 12.075

    To check NavKit version....
    From the main menu
    Tap (Settings)
    Left Cursor once for next page
    Tap (Me and my device)
    Tap (About my device)
    Second line... App Version
    Follow onscreen prompts to exit

    ATB YFM
  • tgoldtgold Posts: 2,074 [Supreme Pioneer]
    Aluminium wrote: »
    Fortunately for the consumer six years is the figure used in the act of parliament.
    The six years is not a consumer right but is found in the Limitations Act (statute of limitations), so it says nothing about the expected lifetime of goods but just how long you have to enforce your rights for whatever the appropriate lifetime happens to be.

  • TuMaRis53TuMaRis53 Posts: 15 [Outstanding Explorer]
    GPS Week Number Roll-Over
    I'm still waiting for my upgrade to my TomTom Rider!
    The problem is the time that resets. In addition, the GPS signal does not track the subject continuously.
    Is your goal to sell me a new device for a five year old device?
    How can you convince me that this new device is not out of office for two years now, when your faith is now very small!
    Is this the "best" level in customer service where does TomTom reach?
  • TuMaRis53TuMaRis53 Posts: 15 [Outstanding Explorer]
    TomTom is no longer worthy of trust!
  • TuMaRis53TuMaRis53 Posts: 15 [Outstanding Explorer]
    Do I have to wait for a TomTom update, or is it time to buy Garmin now?
  • YamFazManYamFazMan Posts: 15,245 Superusers
    edited May 7
    Hi
    @TuMaRis53

    Which version of the Tomtom Rider do you own ???

    Enter the first 2 characters of your Serial Number
    (1)... Australia
    https://au.support.tomtom.com/app/answers/detail/a_id/9520
    (2)... UK & Europe
    https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
    (3)... USA & Canada
    https://us.support.tomtom.com/app/answers/detail/a_id/9521/locale/en_US

    ATB YFM
  • TuMaRis53TuMaRis53 Posts: 15 [Outstanding Explorer]
    The serial number for your TomTom device is K4xxxx
  • YamFazManYamFazMan Posts: 15,245 Superusers
    edited May 13
    Hi
    @TuMaRis53

    Looking at what sketchy information is available on GPS Week Number Roll-Over

    Your last post...
    d3wt8vbodxbp.jpg
    The post by MrM...
    khhtos6pxp03.jpg
    My Post... Official Tomtom download document
    Here... https://www.tomtomforums.com/attachments/tomtom-models-zip.3916/
    Maybe useful for cross referencing the GPS Chipset used in your Tomtom Model
    The PDF file is a Tomtom spreadsheet with all the NAV2 & NAV3 Models Specs including the GPS Chipsets (Item 20 in the list)

    You have a Tomtom Rider (K4xxxx)... The Tomtom Document say the Rider (K4xxxx) has the Sirf Star 3 GPS Chip-set
    The post from MrM says the Sirf 111 GPS Chip-set still work for him
    The Tomtom document I found dosen't mention Sirf 111 GPS Chip-set but does mention the Sirf Star 3 GPS Chip-set... So I assume they are the same GPS Chip-set just a different way of saying three 3 or 111

    (1)... Your Rider (K4xxxx) is fully supported by Tomtom
    (2)... It looks like your Rider (K4xxxx) should update and work OK ???

    ATB YFM
  • TuMaRis53TuMaRis53 Posts: 15 [Outstanding Explorer]
    edited May 8
    Today I said, a' 'no updates, b' clock works well when there is no GPS signal.
    When a GPS signal is found, the clock is wrong in two minutes, it looks just what he wants ...
  • AluminiumAluminium Posts: 10 [Master Explorer]
    Hi @tgold
    tgold wrote: »
    Aluminium wrote: »
    Fortunately for the consumer six years is the figure used in the act of parliament.
    The six years is not a consumer right but is found in the Limitations Act (statute of limitations), so it says nothing about the expected lifetime of goods but just how long you have to enforce your rights for whatever the appropriate lifetime happens to be.

    The United Kingdom "The Consumer Rights Act 2015" allows the return of the item up to six years. As it could be said that the item was faulty from day one, it is a manufacturing defect after all, then it must be considered to have failed under the warranty period.

    I have asked for advice and am waiting for a response from the specialist concerned. If I am told that it's not likely to be a successful approach, then I'll have to be satisfied with that.

    It's a shame really as the unit I have has been adequate for what I want from a GPS.

    The UK does not have a defined "statute of limitations" as far as I am aware.
  • tgoldtgold Posts: 2,074 [Supreme Pioneer]
    edited May 9
    Aluminium wrote: »
    Hi @tgold
    tgold wrote: »
    Aluminium wrote: »
    Fortunately for the consumer six years is the figure used in the act of parliament.
    The six years is not a consumer right but is found in the Limitations Act (statute of limitations), so it says nothing about the expected lifetime of goods but just how long you have to enforce your rights for whatever the appropriate lifetime happens to be.
    The United Kingdom "The Consumer Rights Act 2015" allows the return of the item up to six years.
    [snip]
    The UK does not have a defined "statute of limitations" as far as I am aware.
    Please point to a six year provision in The Consumer Rights Act which can be found here: http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

    Section 2 of The Limitations Act says "An action founded on tort shall not be brought after the expiration of six years from the date on which the cause of action accrued." and can be found here: https://www.legislation.gov.uk/ukpga/1980/58. Claims on Contact have the same time limit from Section 5 of the same Act.

  • paulbarton556paulbarton556 Posts: 1 [New Seeker]
    I have a Via 135 which needs the update. Only problem I have is that I don't have a windows or Apple computer to use for the update. What do i do
    Regards
    Paul barton
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