Issues logging in to MyDrive Connect - macOS Mojave - keychain

MrAllisonMrAllison Posts: 1 [New Traveler]
Hi. After updating MyDrive Connect last week I am having issues logging in to it. Running on macOS Mojave V10.14.
When starting MyDrive I get multiple occurrences of a password entry box saying that MyDrive can't connect to keychain for the password. Just dismissing the entry boxes eventually allows access to the app.
I know us mac users usually get the rough end of the stick when it comes to non-tested software releases but this isn't the first time this has occurred.
Anyone else having the same issue or have a solution (already tried the standard "turn it off and back on" procedure)?
Looking for a solution.



  • TofuGirlTofuGirl Posts: 3 [Apprentice Seeker]
    Same problem. TomTom please please help!
  • pookapooka Posts: 1 [New Seeker]
    Same, can't connect, update or change maps. I will be lost tomorrow. :'(
  • rosbrockrosbrock Posts: 1 [Apprentice Seeker]
    Same here rather irritating takes ages to log in. use TomTom for my work roll.
  • Ste7iosSte7ios Posts: 725 Superuser
    Delete the related certificates from the keychain, and reinstall.
  • samduttonsamdutton Posts: 1 [New Seeker]
    Delete the related certificates from the keychain, and reinstall.
    For those (like me) who hadn't done this before:

    1. Quit the TomTom app.

    2. Open the KeyChain Access app. (You can find this by pressing command-space.)

    3. Enter 'tomtom' to find the TomTom items.

    4. Delete them all.

    5. Reopen the TomTom app.
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