TomTom- No GPS Signal 2019 | Week Number Roll-Over | TIMER Reset 00.00 | Error-"You cannot use this map"

https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

I tried to do an update on my 52 satnav and it wiped everything off. How do I put it back on ?

I tried to do an update on my 52 satnav and it wiped everything off. How do I get it back on ?

Best Answer

Answers

  • DougLapDougLap Posts: 2,249 Superuser
    HI @123456789qwertyuio

    What does the unit do if you turn it on? Can you see a map?

    Doug
  • 123456789qwertyuio123456789qwertyuio Posts: 5 [Apprentice Traveler]
    At switch on there is just the picture screen. No map, no menu and no sound whatsoever.
  • DougLapDougLap Posts: 2,249 Superuser
  • 123456789qwertyuio123456789qwertyuio Posts: 5 [Apprentice Traveler]
    Ok Doug. Well I can get the screen with the writing on and press the switch 3 times which sets the screen but no cog just a diminished Tom Tom screen .
  • DougLapDougLap Posts: 2,249 Superuser
    edited May 7
    Hi @123456789qwertyuio

    Have you tried it a number of times as the taps is the trick. They are quite quick taps.

    I have flagged this for @VikramK or @lampard to see if they have any ideas and they can check the settings at Tomtom's end It will be tomorrow now.

    Doug
  • lampardlampard Posts: 3,878 TomTom Moderator
    edited May 8
    Hi @123456789qwertyuio

    Welcome to the Forum! I've made some changes in the back-end on your device to resume the download on your device and to apply these changes, please connect your device to the computer by making a soft reset and follow the steps in the public FAQ here: Re-downloading a map

    Regards, lampard
  • DAVIDLOWDAVIDLOW Posts: 6 [Master Explorer]
    edited May 8
    Why can I no longer get lifetime maps when this was part of my agreement when I bought my Tom Tom.
    Please reply by e-mail to
    [email protected]


    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • DougLapDougLap Posts: 2,249 Superuser
    edited May 8
    Hi @DAVIDLOW

    You should still have Lifetime Maps or actually was Lifetime updates for the map on the unit originally. If you have purchased any other maps and they had lifetime updates then the same will apply to them.

    Contact Customer support to have your account sorted out if updates are not being offered.

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Doug
  • 123456789qwertyuio123456789qwertyuio Posts: 5 [Apprentice Traveler]
    Accepted Answer
    I will keep trying Doug. Thanks
  • 123456789qwertyuio123456789qwertyuio Posts: 5 [Apprentice Traveler]
    It worked Doug. Many thanks.
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