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From @MrM original post above.... https://discussions.tomtom.com/en/discussion/comment/1638320/#Comment_1638320
__________________________
If anyone wants to check out the file
I've downloaded and scanned the Zipped & the Un-Zipped files with Avast AV & Malwarebytes... file 'OK'
The text from the PDF in the Zip....
Edit...
I found this... https://www.tomtomforums.com/attachments/tomtom-models-zip.3916/
Maybe useful for cross referencing the GPS Chipset used in your Tomtom Model
The PDF file is a Tomtom spreadsheet with all the NAV2 & NAV3 Models Specs including the GPS Chipsets (Item 20 in the list)
All the usual disclaimers apply, use at your own discretion/risk
I think it could be an idea to look at "The Consumer Rights Act (CRA) 2015". The defect is in manufacture so rather pay TT to purchase a replacement device it should be TT giving us a replacement or full refund as the GPS is clearly not fit for purpose.
I think it could be an idea to look at "The Consumer Rights Act (CRA) 2015". The defect is in manufacture so rather pay TT to purchase a replacement device it should be TT giving us a replacement or full refund as the GPS is clearly not fit for purpose.
Ohh Oh another one loading bullets for someone else to shoot !!!
Actually I intend to persue this. I was talking to someone over the weekend who had a good outcome with a faulty first edition Apple watch and it was his suggestion that it may be worth looking into. I was just thinking that if I raised the subject here I may have had a response of "don't bother, it didn't work" or "yes, it looks like a reasonable suggestion". I don't understand what "ATB YFM" means in this context, so it would help if you'd explain. But as for "loading bullets", no. You have got that much wrong. My device is less than six years old. TT have effectively acknowledged that it is their responsibility. I do not want to pay another £300+ to purchase a replacement for their shortcomings. All-in-all I think that it's more likely that a software patch will be produced as it's not hard to do. It would have been nice if they had patched my device before the roll-over date.
ATB YFM = All the Best Yam Faz Man
6 years is a lifetime for technology, until recently Tomtom was supporting devices up to 13 years old... Its easy to criticize with 20/20 hindsight
Everything has a lifespan whether its Six or Thirteen years, for me, my two early Tomtoms both Nine years old, still work as NORMAL after applying the Week Number Roll-over Update
I think Tomtom have done a good job trying to keep the early devices running where ever possible
Built in Obsolescence from other sources....
My iPhone 5 is now basically unusable/obsolete
My early iPad is now near as dammit unusable
What a ridiculous statement - '6 years is the lifetime of technology', so the satellites zipping merrily around our planet should have stopped working and crashed to Earth long before the WNRO?
The fact is that the older models were functioning perfectly well prior to April 6th, that these products were manufactured and designed in the full knowledge that the WNRO occurs every 19 years.
I checked the Garmin site and their older models are working without problems - so Garmin will be our replacements.........
What a ridiculous statement -'6 years is the lifetime of technology', so the satellites zipping merrily around our planet should have stopped working and crashed to Earth long before the WNRO?
What a silly extrapolation of the facts ???... Its the GPS Chip sets in the devices that require software update to fix the GPS Chip-set error
Also... If you must quote me, quote me correctly, I said "6 years is a lifetime for technology" Meaning Technological progress is extremely rapid and a lot can happen in six years
Fortunately for the consumer six years is the figure used in the act of parliament. When I fixed large commercial systems for the Y2K bug many were "old" and had to be fixed and even today I work with some quite elderly systems. In technology a lot can also stand very still in six years, we are only now seeing the end of 32-bit builds of linux/unix derivatives. Perhaps not a very good comparison, but my 55 year old motorcycle still works and passes all the relevant regulations for use on public roads. I think the thing that really irks is that TT knew this was going to happen and that fixes are being rolled-out, but for some owners it looks like it's a poor discount offer and no fix. I believe that there should be a software fix with a simple solution of using a correcting offset value in the same way that many Y2K issues were fixed.
(Snip) Perhaps not a very good comparison, but my 55 year old motorcycle still works and passes all the relevant regulations for use on public roads (Snip)
Anyone with a with a reasonable engineering/vehicle maintenance background can keep a bike running, my 19 year old Fazer is still in mint condition and going strong
Never has a mechanical breakdown, the only fault in 19 years was the TPS Throttle Position Sensor.... replaced by a Suzuki TPS (exactly the same Manufacturer & Part number) Suzuki £89 UKP... Yamaha TPS nigh-on £200 UKP
The latest Cars & Motorcycles are now so complex and usually require hooking up to a computer to diagnose a fault and probably beyond the scope of an enthusiast, now they all seem to need a service Centre to fix a fault
__________________________
Other than the post from MrM and the Tomtom FAQ that I found, we have no real knowledge of which devices.. have been fixed or can be fixed... with a software patch
What device do you have, is it mentioned on MrM list
Which GPS Chip-set is installed
well just updated my via 135, if this does not work with the update I am done and getting a Garmin, £200.00 all in with web cam,this has been a joke, uk.
The latest update to fix the GPS Week Number Roll-Over for the NAV3 devices has been available since...
Version 12.075 Released on 26 July 2018
This update applies to: GO 1000, GO 1005 / GO 2050, GO 1050, GO 1050 World, GO 2405, GO 2435, GO 2505, GO 2435, GO 2505 LIVE, GO 2535, GO 2535 TM WTE, GO LIVE 1000, GO LIVE 1005, GO LIVE 1050 / GO LIVE 2050, GO LIVE 1535, GO LIVE 2050, GO LIVE 2535 M, GO LIVE 820, GO LIVE 825, GO LIVE Camper & Caravan Edition, PRO 5150 Truck, Start 20 / Via 220, Start 25, Start 60 (2012), Via 110, Via 115, Via 120 / Via 160, Via 125, VIA 130 / 135, VIA 1400 / 1405, VIA 1410 / 1415, VIA 1430 / 1435, VIA 1500, VIA 1505, Via 1530 / 1535, VIA 160, VIA 1605, Via 180, Via 220, VIA 260 / 280, VIA All Blacks Edition, VIA LIVE 120, VIA LIVE 125, VIA LIVE 160, VIA LIVE 180
•Bug fixes and improvements: Various performance improvements and bug fixes have been implemented. • This update prepares your navigation device for the week number rollover in April 2019 which has an impact on GPS.
My NAV3 Via120 Live & GO 825 Live both work fine with NavKit Version 12.075
To check NavKit version....
From the main menu
Tap (Settings)
Left Cursor once for next page
Tap (Me and my device)
Tap (About my device)
Second line... App Version
Follow onscreen prompts to exit
Fortunately for the consumer six years is the figure used in the act of parliament.
The six years is not a consumer right but is found in the Limitations Act (statute of limitations), so it says nothing about the expected lifetime of goods but just how long you have to enforce your rights for whatever the appropriate lifetime happens to be.
GPS Week Number Roll-Over
I'm still waiting for my upgrade to my TomTom Rider!
The problem is the time that resets. In addition, the GPS signal does not track the subject continuously.
Is your goal to sell me a new device for a five year old device?
How can you convince me that this new device is not out of office for two years now, when your faith is now very small!
Is this the "best" level in customer service where does TomTom reach?
Looking at what sketchy information is available on GPS Week Number Roll-Over
Your last post...
The post by MrM...
My Post... Official Tomtom download document
Here... https://www.tomtomforums.com/attachments/tomtom-models-zip.3916/
Maybe useful for cross referencing the GPS Chipset used in your Tomtom Model
The PDF file is a Tomtom spreadsheet with all the NAV2 & NAV3 Models Specs including the GPS Chipsets (Item 20 in the list)
You have a Tomtom Rider (K4xxxx)... The Tomtom Document say the Rider (K4xxxx) has the Sirf Star 3 GPS Chip-set
The post from MrM says the Sirf 111 GPS Chip-set still work for him
The Tomtom document I found dosen't mention Sirf 111 GPS Chip-set but does mention the Sirf Star 3 GPS Chip-set... So I assume they are the same GPS Chip-set just a different way of saying three 3 or 111
(1)... Your Rider (K4xxxx) is fully supported by Tomtom
(2)... It looks like your Rider (K4xxxx) should update and work OK ???
Today I said, a' 'no updates, b' clock works well when there is no GPS signal.
When a GPS signal is found, the clock is wrong in two minutes, it looks just what he wants ...
Fortunately for the consumer six years is the figure used in the act of parliament.
The six years is not a consumer right but is found in the Limitations Act (statute of limitations), so it says nothing about the expected lifetime of goods but just how long you have to enforce your rights for whatever the appropriate lifetime happens to be.
The United Kingdom "The Consumer Rights Act 2015" allows the return of the item up to six years. As it could be said that the item was faulty from day one, it is a manufacturing defect after all, then it must be considered to have failed under the warranty period.
I have asked for advice and am waiting for a response from the specialist concerned. If I am told that it's not likely to be a successful approach, then I'll have to be satisfied with that.
It's a shame really as the unit I have has been adequate for what I want from a GPS.
The UK does not have a defined "statute of limitations" as far as I am aware.
Fortunately for the consumer six years is the figure used in the act of parliament.
The six years is not a consumer right but is found in the Limitations Act (statute of limitations), so it says nothing about the expected lifetime of goods but just how long you have to enforce your rights for whatever the appropriate lifetime happens to be.
The United Kingdom "The Consumer Rights Act 2015" allows the return of the item up to six years.
[snip]
The UK does not have a defined "statute of limitations" as far as I am aware.
Section 2 of The Limitations Act says "An action founded on tort shall not be brought after the expiration of six years from the date on which the cause of action accrued." and can be found here: https://www.legislation.gov.uk/ukpga/1980/58. Claims on Contact have the same time limit from Section 5 of the same Act.
I have a Via 135 which needs the update. Only problem I have is that I don't have a windows or Apple computer to use for the update. What do i do
Regards
Paul barton
Comments
Are you referring to the ZIP file? The post before suggests that TomTom One is doomed so have not tried it. Do you think it may work?
From @MrM original post above....
https://discussions.tomtom.com/en/discussion/comment/1638320/#Comment_1638320
__________________________
If anyone wants to check out the file
I've downloaded and scanned the Zipped & the Un-Zipped files with Avast AV & Malwarebytes... file 'OK'
The text from the PDF in the Zip....
Edit...
I found this... https://www.tomtomforums.com/attachments/tomtom-models-zip.3916/
Maybe useful for cross referencing the GPS Chipset used in your Tomtom Model
The PDF file is a Tomtom spreadsheet with all the NAV2 & NAV3 Models Specs including the GPS Chipsets (Item 20 in the list)
All the usual disclaimers apply, use at your own discretion/risk
ATB YFM
@Aluminium
__________________________
Ohh Oh another one loading bullets for someone else to shoot !!!
ATB YFM
@Aluminium
ATB YFM = All the Best Yam Faz Man
6 years is a lifetime for technology, until recently Tomtom was supporting devices up to 13 years old... Its easy to criticize with 20/20 hindsight
Everything has a lifespan whether its Six or Thirteen years, for me, my two early Tomtoms both Nine years old, still work as NORMAL after applying the Week Number Roll-over Update
I think Tomtom have done a good job trying to keep the early devices running where ever possible
Built in Obsolescence from other sources....
My iPhone 5 is now basically unusable/obsolete
My early iPad is now near as dammit unusable
ATB YFM
The fact is that the older models were functioning perfectly well prior to April 6th, that these products were manufactured and designed in the full knowledge that the WNRO occurs every 19 years.
I checked the Garmin site and their older models are working without problems - so Garmin will be our replacements.........
If my memory serves me correctly someone said on here the other day that Garmin have failed with a one of their products.
Doug
@Vangel15
What a silly extrapolation of the facts ???... Its the GPS Chip sets in the devices that require software update to fix the GPS Chip-set error
Also... If you must quote me, quote me correctly, I said "6 years is a lifetime for technology" Meaning Technological progress is extremely rapid and a lot can happen in six years
ATB YFM
@Aluminium
_________________________ Anyone with a with a reasonable engineering/vehicle maintenance background can keep a bike running, my 19 year old Fazer is still in mint condition and going strong
Never has a mechanical breakdown, the only fault in 19 years was the TPS Throttle Position Sensor.... replaced by a Suzuki TPS (exactly the same Manufacturer & Part number) Suzuki £89 UKP... Yamaha TPS nigh-on £200 UKP
The latest Cars & Motorcycles are now so complex and usually require hooking up to a computer to diagnose a fault and probably beyond the scope of an enthusiast, now they all seem to need a service Centre to fix a fault
__________________________
Other than the post from MrM and the Tomtom FAQ that I found, we have no real knowledge of which devices.. have been fixed or can be fixed... with a software patch
What device do you have, is it mentioned on MrM list
Which GPS Chip-set is installed
ATB YFM
@qirky caz
The latest update to fix the GPS Week Number Roll-Over for the NAV3 devices has been available since...
Version 12.075 Released on 26 July 2018
This update applies to: GO 1000, GO 1005 / GO 2050, GO 1050, GO 1050 World, GO 2405, GO 2435, GO 2505, GO 2435, GO 2505 LIVE, GO 2535, GO 2535 TM WTE, GO LIVE 1000, GO LIVE 1005, GO LIVE 1050 / GO LIVE 2050, GO LIVE 1535, GO LIVE 2050, GO LIVE 2535 M, GO LIVE 820, GO LIVE 825, GO LIVE Camper & Caravan Edition, PRO 5150 Truck, Start 20 / Via 220, Start 25, Start 60 (2012), Via 110, Via 115, Via 120 / Via 160, Via 125, VIA 130 / 135, VIA 1400 / 1405, VIA 1410 / 1415, VIA 1430 / 1435, VIA 1500, VIA 1505, Via 1530 / 1535, VIA 160, VIA 1605, Via 180, Via 220, VIA 260 / 280, VIA All Blacks Edition, VIA LIVE 120, VIA LIVE 125, VIA LIVE 160, VIA LIVE 180
•Bug fixes and improvements: Various performance improvements and bug fixes have been implemented.
• This update prepares your navigation device for the week number rollover in April 2019 which has an impact on GPS.
Here Tomtom FAQ...What's new in the latest software for my navigation device?
https://uk.support.tomtom.com/app/release_notes/type/navkit
My NAV3 Via120 Live & GO 825 Live both work fine with NavKit Version 12.075
To check NavKit version....
From the main menu
Tap (Settings)
Left Cursor once for next page
Tap (Me and my device)
Tap (About my device)
Second line... App Version
Follow onscreen prompts to exit
ATB YFM
I'm still waiting for my upgrade to my TomTom Rider!
The problem is the time that resets. In addition, the GPS signal does not track the subject continuously.
Is your goal to sell me a new device for a five year old device?
How can you convince me that this new device is not out of office for two years now, when your faith is now very small!
Is this the "best" level in customer service where does TomTom reach?
@TuMaRis53
Which version of the Tomtom Rider do you own ???
Enter the first 2 characters of your Serial Number
(1)... Australia
https://au.support.tomtom.com/app/answers/detail/a_id/9520
(2)... UK & Europe
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
(3)... USA & Canada
https://us.support.tomtom.com/app/answers/detail/a_id/9521/locale/en_US
ATB YFM
@TuMaRis53
Looking at what sketchy information is available on GPS Week Number Roll-Over
Your last post...
The post by MrM...
My Post... Official Tomtom download document
Here... https://www.tomtomforums.com/attachments/tomtom-models-zip.3916/
Maybe useful for cross referencing the GPS Chipset used in your Tomtom Model
The PDF file is a Tomtom spreadsheet with all the NAV2 & NAV3 Models Specs including the GPS Chipsets (Item 20 in the list)
You have a Tomtom Rider (K4xxxx)... The Tomtom Document say the Rider (K4xxxx) has the Sirf Star 3 GPS Chip-set
The post from MrM says the Sirf 111 GPS Chip-set still work for him
The Tomtom document I found dosen't mention Sirf 111 GPS Chip-set but does mention the Sirf Star 3 GPS Chip-set... So I assume they are the same GPS Chip-set just a different way of saying three 3 or 111
(1)... Your Rider (K4xxxx) is fully supported by Tomtom
(2)... It looks like your Rider (K4xxxx) should update and work OK ???
ATB YFM
When a GPS signal is found, the clock is wrong in two minutes, it looks just what he wants ...
The United Kingdom "The Consumer Rights Act 2015" allows the return of the item up to six years. As it could be said that the item was faulty from day one, it is a manufacturing defect after all, then it must be considered to have failed under the warranty period.
I have asked for advice and am waiting for a response from the specialist concerned. If I am told that it's not likely to be a successful approach, then I'll have to be satisfied with that.
It's a shame really as the unit I have has been adequate for what I want from a GPS.
The UK does not have a defined "statute of limitations" as far as I am aware.
Section 2 of The Limitations Act says "An action founded on tort shall not be brought after the expiration of six years from the date on which the cause of action accrued." and can be found here: https://www.legislation.gov.uk/ukpga/1980/58. Claims on Contact have the same time limit from Section 5 of the same Act.
Regards
Paul barton