What îs the problem with my Carmiat TomTom ? — TomTom Community

What îs the problem with my Carmiat TomTom ?

mywrcmywrc Posts: 10 [Apprentice Traveler]
edited May 7 in Built in car navigation
3839bdphvo34.png
I have a Renault Megane 3 Grandtour from 12.2013 and the sistem navigation îs Carminat TomTom Live ( IB ) ... from aproximativ 2 weeks the sistem its loosing gps signal and on the display there îs a Message MAP ERROR ! cannot save data on map ... I hard reset the navigation but no luck !
Any idee ?
Thx

Best Answers

  • VikramKVikramK Posts: 7,961 TomTom Moderator
    Accepted Answer
    Hi @mywrc

    Welcome to the community!

    A map has been reactivated for your device if you could connect your device to TomTom HOME it should be offered for download.

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.

Answers

  • CarminatCarminat Posts: 951 [Revered Pioneer]
    Where there's a will, there's a wake.
  • VikramKVikramK Posts: 7,961 TomTom Moderator
    Accepted Answer
    Hi @mywrc

    Welcome to the community!

    A map has been reactivated for your device if you could connect your device to TomTom HOME it should be offered for download.

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • mywrcmywrc Posts: 10 [Apprentice Traveler]
    thx a lot Vikram !
    I will try when i reach home ... thx
  • mywrcmywrc Posts: 10 [Apprentice Traveler]
    VikramK wrote: »
    Hi @mywrc

    Welcome to the community!

    A map has been reactivated for your device if you could connect your device to TomTom HOME it should be offered for download.

    Regards
    Vikram



    Hi ,

    i connect de SD card from my TomTom to TomTom home , and no update or download îs offer ... how îs the procedure for this ?
  • mywrcmywrc Posts: 10 [Apprentice Traveler]
    f7950f5l5oj6.jpeg
  • Troubadix12Troubadix12 Posts: 1,919 [Revered Pioneer]
    File access error ... hm... maybe the SD-Card is faulty ...

    First of all make a full manual Backup of your SD-Card via Explorer (Finder - Mac).:
    1. For Explorer change the view-options to see all files and folders (even System and Hidden too).
    2. Stop TTHome, even in the Taskbar <-PC / Dock <- Mac too</li>
    3. Copy all Files and Folders from your SD-Card into a folder of yoour choice on the PC/Mac

    Regards

    Troubadix12
  • VikramKVikramK Posts: 7,961 TomTom Moderator
    Hi mywrc

    As Troubadix12 said it could be that the SD is faulty.

    I reviewed your account again there is an active map which should be offered for download.

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • mywrcmywrc Posts: 10 [Apprentice Traveler]
    On TomTom home in the section Update my Carminat is nothing to download ...
  • mywrcmywrc Posts: 10 [Apprentice Traveler]
    c90qg928secg.jpeg
    ryclpldrun9s.jpeg
  • mywrcmywrc Posts: 10 [Apprentice Traveler]
    edited May 8
    9ybivg2pfg4h.jpg



    Mod edit: Image edited to remove the serial number of the device!

    Please don't post private or personal information on a public forum.Thanks!

  • mywrcmywrc Posts: 10 [Apprentice Traveler]
    Good morning ,

    i format the SD card , and i go on my car put the SD Card in the slot , the Carminat TomTom Live right the loopdir folder on the card , i come back and put in laptop in TomTom home 2 ... i download the language they pop up in TomTom update , but no MAP :( ... in order to put the map back on the SD card i have to rebuy the map :( pls help
    @VikramK , @Carminat
    thx
  • VikramKVikramK Posts: 7,961 TomTom Moderator
    Hi @mywrc

    Thanks.. Strange this is the serial number on which I see the active map.

    I have assigned a different map cut to your account, could you check again and see if that get's offered for download?

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • mywrcmywrc Posts: 10 [Apprentice Traveler]
    Hi @Vikram , i just tell the SD card îs Running fine just , i receve the map from TomTom HOME 2 , but îs not my map from the car , it is West Europe ... i’m from România . The map work fine on Spanin , France , Germany ... but the home land location is Blank ... The SD card is from the car where i buy it and it conteins România ... Can you advise ?
    In the attash i will post some photos . 2ic8llk4wk5z.jpeg
    uks7frntd8p3.jpeg
    v24kaq5oe0jv.jpeg

    Best Regards @VikramK !
  • mywrcmywrc Posts: 10 [Apprentice Traveler]
    Hi @VikramK ,
    The map show on update TomTom HOME 2 works perfect ... ! My Carminat its allive again ! Thx a lot ! And sorry for keep YOU bussie !
    The navigation works perfect right now !
    Best regards ! ta46e818h6us.jpeg
    ashavu7h5cvh.jpeg
  • BridgidWeaverBridgidWeaver Posts: 3 [Apprentice Seeker]
    i've had problems for several weeks with GPS not finding the position of the car. Wasn't urgent as i didn't need the satnav. Updated the SD card yesterday and expected improvements but no! Still doesn't recognise starting position and can't find position whilst travelling! Any ideas?
  • BridgidWeaverBridgidWeaver Posts: 3 [Apprentice Seeker]
    Since my last post, I've had 2 GPSfix updates, the last was 30 minutes ago and I've driven around for 15 minutes but the Satnav still thinks I'm 20 miles away from my actual position! Is there anything more I can do?
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