What îs the problem with my Carmiat TomTom ?

I have a Renault Megane 3 Grandtour from 12.2013 and the sistem navigation îs Carminat TomTom Live ( IB ) ... from aproximativ 2 weeks the sistem its loosing gps signal and on the display there îs a Message MAP ERROR ! cannot save data on map ... I hard reset the navigation but no luck !
Any idee ?
Thx
Best Answers
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VikramK Posts: 11,431
Moderator
Hi mywrc
Could you check for updates for one last time please
Regards
Vikram5
Answers
Welcome to the community!
A map has been reactivated for your device if you could connect your device to TomTom HOME it should be offered for download.
Regards
Vikram
I will try when i reach home ... thx
Hi ,
i connect de SD card from my TomTom to TomTom home , and no update or download îs offer ... how îs the procedure for this ?
First of all make a full manual Backup of your SD-Card via Explorer (Finder - Mac).:
Regards
Troubadix12
As Troubadix12 said it could be that the SD is faulty.
I reviewed your account again there is an active map which should be offered for download.
Regards
Vikram
Mod edit: Image edited to remove the serial number of the device!
Please don't post private or personal information on a public forum.Thanks!
i format the SD card , and i go on my car put the SD Card in the slot , the Carminat TomTom Live right the loopdir folder on the card , i come back and put in laptop in TomTom home 2 ... i download the language they pop up in TomTom update , but no MAP
@VikramK , @Carminat
thx
Thanks.. Strange this is the serial number on which I see the active map.
I have assigned a different map cut to your account, could you check again and see if that get's offered for download?
Regards
Vikram
In the attash i will post some photos .
Best Regards @VikramK !
Could you check for updates for one last time please
Regards
Vikram
The map show on update TomTom HOME 2 works perfect ... ! My Carminat its allive again ! Thx a lot ! And sorry for keep YOU bussie !
The navigation works perfect right now !
Best regards !