Why my VIA 62 takes me off my programmed Route

WalterWP Registered Users Posts: 9
Apprentice Seeker
I have programmed a Route into MY ROUTES. I need this for work purposes.

Please explain why the Tom Tom takes me off route, (on to a scenic tour), then runs me back on Route. This has me liable for damages, so please be careful in your answer, because I am am going to refer this back to you.

I have video evidence of this, I ran the same route after I dropped the people off, and it took me on the same OFF route.