my via 135 does'nt recognizet by MyDrive connect

sobek3000 Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using MyDrive Connect
Due to a possible error in having the 135 way connected to MyDrive Connect, it has never been recognized by the program anymore. When I reset with the on / off button, the white letters will never emerge and I will rotate it to the middle of the screen, until the tomtom symbol appears with a red X, cable to the PC and a toolbox , but this is not recognized by the MyDrive connection. What can be done?