My watch syncs but won't show on my phone or computer

LeaJanLeaJan Posts: 2 [New Seeker]
I have carried out the suggested fixes like forget the device and re pair it. It has the current version but will not show the last 2 runs I have done saying it it up to date.

Answers

  • tfarabaughtfarabaugh Posts: 15,671 Superusers
    Once the watch thinks it has a successful upload it clears the memory (what you are seeing in the History is just summary data points, the actual activity is deleted once synced). If you can find the ttbin file you can force an upload (if there is no ttbin it is lost). To force Sports to reupload an activity you need to do the following:

    1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).

    2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.

    3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).

    4 - Copy them to your computer

    5 - Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom Sports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]

    6- Restart Sports Connect and connect your watch

    7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.
  • LeaJanLeaJan Posts: 2 [New Seeker]
    Thank you but after about 7 attempts it eventually pulled through on it's own - Your information is very in-depth but a bit technical for me so I hope I don't have to do this. I am concerned Tomtom is not such a good watch afterall and may have to go for a Garmin. Thanks again
  • tfarabaughtfarabaugh Posts: 15,671 Superusers
    LeaJan wrote: »
    Thank you but after about 7 attempts it eventually pulled through on it's own - Your information is very in-depth but a bit technical for me so I hope I don't have to do this. I am concerned Tomtom is not such a good watch afterall and may have to go for a Garmin. Thanks again

    The steps are not technical, it is all laid out for you step by step. I do not think it could be easier. Your choice though. You should go with another brand as TT Sports went out of business 18 months ago,.
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