Updated Maps - Western Europe 1GB update cannot use this map on this device.

helen2k3333
helen2k3333 Registered Users Posts: 3
New Seeker
in Map purchase & installation
Hi,

I've recently updated my Tom Tom One XL, but now my nat sav says "Problem with map - You cannot use this map on this device: Western_Europe_1GB.

Please can you look into this so that I can access my nat sav.

Thanks, Helen

Answers

  • VikramK
    VikramK Administrators Posts: 14,060
    Moderator
    Hi @helen2k3333

    Welcome to the community!

    I have activated a fresh map on your account. Just remove the existing map first using TomTom HOME and then download a fresh version which gets offered for download.

    Regards
    Vikram
  • AjejeBrazo80
    AjejeBrazo80 Registered Users Posts: 2
    Apprentice Traveler
    Hi,
    I have the same problem.. Would you be so kind to to look into this for me too?
  • VikramK
    VikramK Administrators Posts: 14,060
    Moderator
    edited May 2019
    @AjejeBrazo80

    Done for you!

    Just follow the same steps as above!

    Regards
    Vikram
  • AjejeBrazo80
    AjejeBrazo80 Registered Users Posts: 2
    Apprentice Traveler
    edited May 2019
    Thank you, but I don't have enough space in the device. I tried to erase the unnecessary files but still I would need about 130 Mb more.
    Actually I need only map of Italy and Switzerland and if possible (but expendable) France. I don't know if you can put only them.

    Update: I managed to make room :)
    Now i'm installing the map. Thank you.

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