Problems with XIOMI instruments — TomTom Community

Problems with XIOMI instruments

HAIMZDHAIMZD Posts: 6 [Apprentice Seeker]
I have TOMTOM SPARK 3
And I have a phone XIOMI ME MAX3
The connection with the phone keeps getting disconnected from me
Someone knows the problem.???.
Maybe someone has a solution??

Answers

  • tfarabaughtfarabaugh Posts: 15,769 Superusers
    You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
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