Battery Issues TomTom GO 5000 — TomTom Community

Battery Issues TomTom GO 5000

My device won't hold a charge. When I disconnect it from power, it gives me the power down message. Is this a known problem, and can I have it repaired?

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  • YamFazManYamFazMan Posts: 15,110 Superusers
    Hi
    @Suzibud

    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'
    _______________________________________

    As a test...
    Try using the Tomtom supplied cable and Tomtom supplied Power Adapter

    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024

    ATB YFM
  • SuzibudSuzibud Posts: 2 [New Seeker]
    Thank you for your detailed response. I've had the device for about five years now. I think it's just tired. I plan on upgrading soon. Will implement your recommendations. Not sure where to get a TomTom power adapter.
    Background info:
    I live on a farm in South Africa with long, dry, dusty, bumpy roads. I've also discovered that the supplied USB cable rattles loose (on the device end).
    After powering off my car, I used to get a message stating that it would be shutting down in xxx seconds, and then does just that. Now I get a message in red and error sound saying the battery is empty and it goes off immediately.
    Read somewhere that the battery cannot be replaced. Is this true?
  • YamFazManYamFazMan Posts: 15,110 Superusers
    Hi
    @Suzibud



    See Here NewPower99....
    https://www.newpower99.com/TomTom_GO_5000_Battery_Replacement_Kit_p/tomtom go 5000.htm
    Suzibud wrote: »
    I live on a farm in South Africa with long, dry, dusty, bumpy roads. I've also discovered that the supplied USB cable rattles loose (on the device end)
    If you decide to replace the battery check check the solder joints around the USB Socket mounted on the Printed Circuit Board

    ATB YFM
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