Go Professional 6250 Voice control — TomTom Community

Go Professional 6250 Voice control

Hi all

Just purchased the GO6250 and updated it but the computer voices to allow voice to work have disappeared - can anyone tell me how i can download them again?

Thanks all

Answers

  • YamFazManYamFazMan Posts: 15,236 Superusers
    edited April 30
    Hi
    @chriswarren2404

    Check here first...
    Any Icons slashed through or volume slider set to zero
    Tap 4Dot (.... Menu) -->
    84iq3mhvbzkz.jpg

    Tap 4Dot (.... Menu) --> Settings --> Voices... Choose a Voice UK = 'Serena' or 'Malcolm'
    Scroll UP the list as well as down voices can be hidden ABOVE the installed voice

    Contact Tomtom Support United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Maybe the Forum Moderators @VikramK or @lampard will pick-up your request

    ATB YFM

  • VikramKVikramK Posts: 8,232 TomTom Moderator
    @chriswarren2404

    I would need the serial number of the device to activate the voices.

    Could you send it to me through a private message.

    Regards
    Vikram :)
  • DougLapDougLap Posts: 3,352 Superuser
    edited April 30
    Hi @chriswarren2404

    If you go to Settings then Voices and there are no voices or the voce you had selected then I would suggest the following.

    1 Check when in Voices whether you can scroll upwards as the computer voices tend to be the first on the list if that's what you are looking for.

    2 Do a Soft Reset ie Withth e unit working hold the ON/OFF button down for about 20 seconds until you hear a drumroll sound then let the button go. The unit will Bootup again and then you can see if the voices are present.

    3 if that does not work then a Factory Reset is the next option. Tap menu, Tap Settings , tap System then tap Reset Device.

    The latter will remove all your data and settings and you will have to set the unit up again. If you had had the unit for some time and had saved some My Places (Favourites ) on or added POI files and Route files you should see these backed up in your Account. To see this open the MyDrive website in your browser, not MyDrive Connect software , log in and you would see them listed there. Then if you ever had to do a reset abgain and you had some saved Data the GO6250 would restore those automatically after the reset when it logs into your account.

    If that doe snot work then Contact Customer Support details here.

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Doug
  • chriswarren2404chriswarren2404 Posts: 4 [Apprentice Traveler]
    Thanks all - Vikram has picked up on this now and dealing with it. Yamfazman - cheers bud tried didn't work and Douglap didn't need to try this as Vikram sent me a message first. vikram i have sent you PM with SN of my 6250.
    Thanks all again
    Chris
  • VikramKVikramK Posts: 8,232 TomTom Moderator
    @chriswarren2404

    Both computer voices- Malcolm and Serena added to your account.

    Should be available for download when connected to a WiFi internet connection.

    Regards
    Vikram
  • chriswarren2404chriswarren2404 Posts: 4 [Apprentice Traveler]
    Perfect thank you all working as it should :)
  • YamFazManYamFazMan Posts: 15,236 Superusers
    Hi
    @chriswarren2404

    You're welcome, glad you're sorted :)

    ATB YFM
  • 3ligwellcourt3ligwellcourt Posts: 3 [Neophyte Traveler]
    edited September 3
    I have a TomTom profesional 6250 and it is Say VOICE control cannot be used with your display language. Please help. Serial number ZAxxxxxxxxxx0. Thank you


    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • 3ligwellcourt3ligwellcourt Posts: 3 [Neophyte Traveler]
    edited September 3
    Account is [email protected]

    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • VikramKVikramK Posts: 8,232 TomTom Moderator
    edited September 3
    Hi @3ligwellcourt

    Welcome to the community!

    A computer voice should resolve the issue.

    We don't have a Romanian computer voice, would you prefer an English voice?

    Regards
    Vikram
  • 3ligwellcourt3ligwellcourt Posts: 3 [Neophyte Traveler]
    Yes please . English is perfect . Thank you
  • VikramKVikramK Posts: 8,232 TomTom Moderator
    Hi @3ligwellcourt

    Two computer voices added. Serena and Malcolm.

    They should be offered for download when your GO Professional is connected to a WiFi internet connection.

    Regards
    Vikram :)
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