My Start 20 Sat nav will not configure

Babs_3 Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using MyDrive Connect
Start 20 has lost all GPS signals, and will not configure - no-one seems to have heard of this before. Any clues please. Getting desperate


  • DougLap
    DougLap Posts: 10,119
    edited April 2019
    Hi @Babs_3

    Try the following.

    Firstly Fully Charge it, then move outside well away from Buildings and Trees.

    Now turn the unit on and when working do a Soft Reset, ie Hold the ON/OFF button down for about 20 seconds until you hear the drumroll sound.then release the button.

    Now set a route up and get it ready for the off.

    Now leave it to try and Lock on which can take quite a long time, as much as 30 minutes, for the first time. It you can provide a power source that would be useful but the unit should not be enclosed in anything diuring this process.

    All the best.

  • Babs_3
    Babs_3 Registered Users Posts: 2
    New Seeker
    Very many thanks Doug - I rather suspect it is a little more terminal now - I suspect the antenna has packed up :(