Activity failed to load

JenWJenW Posts: 1 [New Traveler]
edited April 30 in Runner & Multi-Sport
Did an awesome run this morning - PB on a hilly route.... but now nothing has loaded to my tom tom account.
on my phone there is a directory failed activity and i copied the .TTbin file to the PC - restarted MYsports but it doesnt show me the icone to upload again.
PLEASE help - i really dont want to loose this activity

Comments

  • shreshant8shreshant8 Posts: 6 [Apprentice Seeker]
    refresh your account, maybe there is too much cache in your activities, check the internet connection is working perfectly or not
  • tfarabaughtfarabaugh Posts: 15,672 Superusers
    If you can find the ttbin file you can force an upload (if there is no ttbin it is lost). To force Sports to reupload an activity you need to do the following:

    1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).

    2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.

    3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).

    4 - Copy them to your computer

    5 - Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom Sports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]

    6- Restart Sports Connect and connect your watch

    7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.
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