Running synchronisation doesn't work

Theo de WijsTheo de Wijs Posts: 1 [New Traveler]
edited April 30 in Runner & Multi-Sport
My TomTom sport-wach doesn't synchronisate the running mode with macbook. The other modes -freestyle cycling etc- didn't have this problem.

Comments

  • shreshant8shreshant8 Posts: 6 [Apprentice Seeker]
    do you have updated your application? as many users have complained about this issue on their sports watch, try to use another OS like windows because maybe the mac os is not supporting it.
  • tfarabaughtfarabaugh Posts: 15,670 Superusers
    My TomTom sport-wach doesn't synchronisate the running mode with macbook. The other modes -freestyle cycling etc- didn't have this problem.

    There really is no reason it would not update a single type of activity. From the watch's perspective it is just data, the sports type is irrelevant. It could be there is a fault in the firmware and it is simply coincidence that it is happening with runs. try a factory reset and see if that helps and you can try to force an upload of the missing activity following these steps.

    If you can find the ttbin file you can force an upload (if there is no ttbin it is lost). To force Sports to reupload an activity you need to do the following:

    1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).

    2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.

    3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).

    4 - Copy them to your computer

    5 - Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom Sports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]

    6- Restart Sports Connect and connect your watch

    7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.
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