TomTom- No GPS Signal 2019 | Week Number Roll-Over | TIMER Reset 00.00 | Error-"You cannot use this map"

https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

Failed Restore Pro 5150

My trusty old backup Pro 5150 has a problem, its first ever. Connected it for update as usual and was greeted by the spinning cog. My Drive Connect says 'Restoring your device', but in 24 hours of saying this nothing has happened. I usually use Win 7 laptop and have done for years without issue. I've tried on a Win 10 laptop, same result. Tried on a new Win 10 laptop with the same result. All I have is my device with the Red Cross, which looks like it is going through the motions but nothing appears to be happening. My Drive Connect says restoring but does not show progress. Any ideas?

I have just noticed that I have no 'Manage Community Content' option on My Drive Connect. Not sure if this is significant.
«1

Comments

  • YamFazManYamFazMan Posts: 13,971 Superusers
    Hi
    @Gershie

    Re... Your NAV3 Device.....
    Get the latest MyDrive Connect Here.....
    www.tomtom.com/getstarted
    _______________________________________

    Method (1)
    (1)... If you’re running the latest MyDrive Connect… The menu has changed slightly.....
    (2)... With your device turned on and plugged into the PC USB port
    (3)... MyDrive loaded and the MyDrive showing on the PC Taskbar
    (4)... RIGHT CLICK On the Tomtom Icon on the PC Taskbar
    (5)... Click on the link "Manage Community Content" (See below image)

    The below image is 2X normal size65ca4ceb-3ca6-4a4b-bf85-0f0455e9577a.png________________________________________

    Note... If you're using Hidden Icons on your PC's Task Bar
    (1)... Click on the up arrow ^ Icon on the task bar to access the Tomtom Icon
    (2)... RIGHT CLICK on the Tomtom Icon
    (3)... Click on the link "Manage Community Content"

    bd4428ef-8606-4d8b-a4d8-f3b613829c17.png________________________________________

    Method (2)
    Direct Web Address link to "Manage Community Content"
    (1)... With you device turned on and plugged into the PC USB port
    (2)... With MyDrive loaded and the MyDrive showing on the PC Taskbar
    (3)... Click on the Link below to open the "Manage Community Content" page

    http://169.254.255.1/pcmi/?locale=en_gb
    _______________________________________

    After using Method (1) or (2) to access the "Manage Community Content" menu
    install your .Ov2 and associated .bmp file Here.....


    aca811fa-8513-49df-8494-4e69892b73f0.pngATB YFM
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  • adamvfradamvfr Posts: 22 [Master Traveler]
    Please Help.
    I have same issue, i tried two version of Mydrive version 4.2.5.3734 and 3754 on both I have no 'Manage Community Content' option on My Drive Connect.
    It all happend straid after updating.
    5 hours "restoring your device" with no progres.
  • YamFazManYamFazMan Posts: 13,971 Superusers
    edited April 16
    Hi
    @adamvfr

    Try... Option 2 The Direct Web Address link to "Manage Community Content"
    Re... Your NAV3 Device.....
    Get the latest MyDrive Connect Here.....
    www.tomtom.com/getstarted
    _______________________________________

    Method (1)
    (1)... If you’re running the latest MyDrive Connect… The menu has changed slightly.....
    (2)... With your device turned on and plugged into the PC USB port
    (3)... MyDrive loaded and the MyDrive showing on the PC Taskbar
    (4)... RIGHT CLICK On the Tomtom Icon on the PC Taskbar
    (5)... Click on the link "Manage Community Content" (See below image)

    The below image is 2X normal size
    65ca4ceb-3ca6-4a4b-bf85-0f0455e9577a.png
    ________________________________________

    Note... If you're using Hidden Icons on your PC's Task Bar
    (1)... Click on the up arrow ^ Icon on the task bar to access the Tomtom Icon
    (2)... RIGHT CLICK on the Tomtom Icon
    (3)... Click on the link "Manage Community Content"

    bd4428ef-8606-4d8b-a4d8-f3b613829c17.png
    ________________________________________

    Method (2)
    Direct Web Address link to "Manage Community Content"
    (1)... With you device turned on and plugged into the PC USB port
    (2)... With MyDrive loaded and the MyDrive showing on the PC Taskbar
    (3)... Click on the Link below to open the "Manage Community Content" page

    http://169.254.255.1/pcmi/?locale=en_gb
    _______________________________________

    After using Method (1) or (2) to access the "Manage Community Content" menu install your .Ov2 and associated .bmp file Here.....

    aca811fa-8513-49df-8494-4e69892b73f0.png
    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > Thumb's Up Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • adamvfradamvfr Posts: 22 [Master Traveler]
    thanks, but the link don't work.
  • adamvfradamvfr Posts: 22 [Master Traveler]
    when device conect then i got Error 404: Not Found when trying to open the link
  • adamvfradamvfr Posts: 22 [Master Traveler]
    when device is conected, then i got "Error 404: Not Found", when trying to open the link.
  • adamvfradamvfr Posts: 22 [Master Traveler]
    and what ? 310£ lost !!! this is stupid. whats the point buing new and newest device ?
  • YamFazManYamFazMan Posts: 13,971 Superusers
    edited April 17
    Hi
    @adamvfr

    Try…..
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect

    A fresh install of MyDrive might clear the logjam

    ATB YFM
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    If someone posted something that was helpful?
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    If someone answered your question?
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  • adamvfradamvfr Posts: 22 [Master Traveler]
    did what you said, it didnt helped, a other pc where mydrive never been installed didnt help as well.

    i di updates same way all the time, it looks like tomtom plans all this, if you not buing subscription and using only lifetime map update, you will be force to buy new device any way !!!
  • YamFazManYamFazMan Posts: 13,971 Superusers
    edited April 18
    Hi
    @adamvfr
    _____________________________
    adamvfr wrote: »
    (Snip) It looks like tomtom plans all this, if you not buing subscription and using only lifetime map update, you will be force to buy new device any way !!!
    Nonsense !!!
    The TomTom PRO 5150 TRUCK LIVE is is not one of the End of life Models
    Find the model of your navigation device and what software it uses
    https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
    The (LV = Serial Number first two characters) TomTom PRO 5150 TRUCK LIVE with 8GB memory and it updates through MyDrive Connect.
    Your device is fully supported through phone and email. You can also get help through our user forum and FAQs
    ___________________________

    Yesterday... I updated my NAV3 Go 120 Live... Speed Cameras, QuickFixGPX & Mapshare
    Also my NAV3 GO 825 Live... Full Europe Map (Lifetime), SpeedCams QuickFixGPX & MapShare All OK

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > Thumb's Up Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • adamvfradamvfr Posts: 22 [Master Traveler]
    Nonsense,
    So how to explain that, when my subscription ended and not buing new one just after map update (pc connected) speed cameras worning sound as well as icon displayed on screen appears just before the real camera or when i been passing the camera or even after i passed it.

    on the other thred with the issue- no 'Manage Community Content' other member contacted customer service in late 2018 and the answer was...

    "Dear Mr xxxxxxxx,

    This is Sally again from TomTom Customer Support. Thank you for your response.

    We are really sorry but unfortunately we have stopped the repair for this device."

    https://discussions.tomtom.com/en/discussion/1040515/no-manage-community-content

    i paid well over 300£ for a something usesless now but advertised as life time, the unit worked prior update !!!

    and what the hel is all about that 'Manage Community Content' why it is not in my mydrive ???

    nonsense ?

  • YamFazManYamFazMan Posts: 13,971 Superusers
    Hi
    @adamvfr

    Does your PRO 5150 TRUCK Serial number begin with LV if 'Yes' Then....

    The TomTom PRO 5150 TRUCK LIVE is is not one of the End of life Models
    Find the model of your navigation device and what software it uses
    https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
    The (LV = Serial Number first two characters) TomTom PRO 5150 TRUCK LIVE with 8GB memory and it updates through MyDrive Connect.
    Your device is fully supported through phone and email. You can also get help through our user forum and FAQs

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > Thumb's Up Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • adamvfradamvfr Posts: 22 [Master Traveler]
    yes it is LV it is with the sim card

    but what that change ?
  • YamFazManYamFazMan Posts: 13,971 Superusers
    edited April 24
    Hi
    @adamvfr

    It say's according to Tomtom's Forum & Documentation your device is NOT End of Life its fully Supported

    I've just Connected (See Time/Date) my Go 825 Live and clicked on the link from my previous post

    Method (2)
    Direct Web Address link to "Manage Community Content"
    (1)... With you device turned on and plugged into the PC USB port
    (2)... With MyDrive loaded and the MyDrive showing on the PC Taskbar
    (3)... Click on the Link below to open the "Manage Community Content" page

    http://169.254.255.1/pcmi/?locale=en_gb

    Result...
    Click on image to enlarge
    v7eped57td0i.jpg
    ________________________________

    Does your PRO 5150 TRUCK LIVE actually Start-up ???
    Are there any error messages displayed on the screen ???

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > Thumb's Up Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • adamvfradamvfr Posts: 22 [Master Traveler]
    thanks for your efford
    To turn it on i need to hold on/off button to turn it on but less then 30s.
    after "tomtom" on the side of the screen and drums sound i get the screens as follow
    see photos below

    1cd4jcnl8ajz.jpeg
    lpkj9v29unci.jpeg
    mpfh1402mf8i.jpeg
    xy2nv3e7thar.jpeg
    z4c0e517kilr.jpeg

    on MyDrive "restoring your device" never show even 1% !!!

    on task bar when go on mydrive icon with the pointner i get a popup message "busy repairing your device"

    when right click

    open mydrive content
    settings
    quit

    NO " Manage comm..."
  • adamvfradamvfr Posts: 22 [Master Traveler]
    the last "red cross" image on device don't change all the time

    when i am cliking on the link you supply:
    when device connected i get this straight away Error 404: Not Found

    when disconnected after while i am getting - The connection has timed out

    The server at 169.254.255.1 is taking too long to respond.
  • YamFazManYamFazMan Posts: 13,971 Superusers
    edited April 24
    Hi
    @adamvfr

    Tomtom FAQ
    If your device is still wont start or is showing a RED Cross
    See... https://uk.support.tomtom.com/app/answers/detail/a_id/1898/kw/red cross
    _________________________________

    Your device is already in Recovery Mode...
    BUT MyDrive connect is probably corrupt (Probably the drivers) and not allowing connection to the Tomtom Servers
    ___________________________

    Firstly try Win10 Troubleshoot to fix a USB port error
    With MyDrive Connect running, your device plugged in and turned on
    Press the 'Windows button' + R to open the run command window
    Type "Control Panel" in the Window... Click OK
    The Control panel opens
    Click on the Devices and Printers Icon
    The 'Devices and Printers' window opens

    (1)... Right Click on the Tomtom Icon and select “Troubleshoot”
    Or
    (2)...Right Click on the Remote NDIS Compatible Device Icon and select “Troubleshoot”
    Follow the on-screen instructions
    _______________________________

    If the troubleshooter finds and fixes a USB error

    Restart your PC (Not Turn Off & Turn On again)
    Run MyDrive Connnect (Without your device connected)
    Connect & Turn on your device...

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > Thumb's Up Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • adamvfradamvfr Posts: 22 [Master Traveler]
    YamFazMan wrote: »
    Hi
    @adamvfr

    Tomtom FAQ
    If your device is still wont start or is showing a RED Cross
    See... https://uk.support.tomtom.com/app/answers/detail/a_id/1898/kw/red cross
    _________________________________

    this is ipossible to do, i tryed several times.

    "Your device is already in Recovery Mode...
    BUT MyDrive connect is probably corrupt (Probably the drivers) and not allowing connection to the Tomtom Servers"


    it all happend staright after updating (100%) - after ! but i will try everything You say.
  • adamvfradamvfr Posts: 22 [Master Traveler]
    troubleshoot found and fixed the issue on two laptops, but after restart etc, still the same, no progres in "restoring your device"
  • adamvfradamvfr Posts: 22 [Master Traveler]
    a7196sflcjo8.jpeg
    any other idea ?
  • YamFazManYamFazMan Posts: 13,971 Superusers
    edited April 25
    Hi
    @adamvfr

    What AntiVirus are you using ???
    Is your AntiVirus and or its Firewall blocking MyDrive Connect from connecting to the Tomtom servers
    Is the Windows Firewall blocking MyDrive Connect from connecting to the Tomtom servers
    Is your USB cable an original Tomtom Cable ??? is it OK

    ATB YFM

    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > Thumb's Up Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • adamvfradamvfr Posts: 22 [Master Traveler]
    i dont use antivirus on any laptop, only the windows supplyed with windows - what is it defender ?
    i never mess up with windows firewall, usb cable is genuine,
    well... like i said i did all the updates to device, not only dowload maps on pc, so ... ?
  • adamvfradamvfr Posts: 22 [Master Traveler]
    you give up ?

    so like i said, device will end its life even if you care it and putting to the nice comfy box every day you finish your work, no matter how do you look after it there is someone in the tomtom company who will kill it for you, i don;t see any other explenation !
    its time to say goodbay to this company
  • adamvfradamvfr Posts: 22 [Master Traveler]
    YamFazMan wrote: »
    Hi

    if you are fro uk i can send it for you and you can have it for a practice, for future, i am serious.
  • YamFazManYamFazMan Posts: 13,971 Superusers
    Hi
    @adamvfr

    Block or Unblock Programs in Windows 10 Defender Firewall
    See... https://www.technipages.com/blockunblock-programs-in-windows-firewall

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > Thumb's Up Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
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