TomTom- No GPS Signal 2019 | Week Number Roll-Over | TIMER Reset 00.00 | Error-"You cannot use this map"

https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

Latest mydrive connect software says my device isn't connected??

I have 4 updates available but the software thinks that the satnav isn't connected. The satnav knows it's connected because it's asking for me to open the mydrive connect software which I've done. Any ideas?
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Best Answer

  • dean2matthewsdean2matthews Posts: 2 [Apprentice Traveler]
    Accepted Answer
    Thanks, l managed to get it sorted by going into device manager and manually updating the driver.

Answers

  • YamFazManYamFazMan Posts: 13,976 Superusers
    Hi
    @dean2matthews

    Try....
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect

    ATB YFM
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  • dean2matthewsdean2matthews Posts: 2 [Apprentice Traveler]
    Accepted Answer
    Thanks, l managed to get it sorted by going into device manager and manually updating the driver.
  • HoBashiHoBashi Posts: 1 [New Seeker]
    I have exactly the same problem. I am just wondering how you physically connected to your device to your computer. I have a Smart ForFour car with the touchscreen media system. I appreciate any suggestion.
  • NS4UNS4U Posts: 1 [Apprentice Seeker]
    NO NETWORK ADAPTER FOR TOMTOM start 25
  • 473473 Posts: 2 [Apprentice Seeker]
    start 25 not recognised on windows xp...used usb cable that came with it....and
    it worked like a dream...(although my device is still out of date,not worth buying
    map for 1 year in past).........will have to buy a new one. (the usb cable is slightly
    offset from straight( so you recognise it) Makes it easier to insert...
  • Jenny1949Jenny1949 Posts: 5 [Apprentice Seeker]
    Well I played into Tom Tom hands. Had to buy another sat nav cannot be without one with towing a caravan. I have tried every suggestion on here but it will not connect to pc. Manage to get it open from home screen and put it back to factory default. Then stupidly updated maps then it died again !!!
  • YamFazManYamFazMan Posts: 13,976 Superusers
    edited May 11
    Hi
    @Jenny1949

    Have a look at this topic. Work your way through and you will see many have had the same problem. There appears to be a problem installing the latest Map on the GO LIVE 1005 Camper

    You will see some solutions that some have said worked for them. Try them.

    All the best

    https://discussions.tomtom.com/en/discussion/1032274/go-live-1005-keeps-turning-off-freezing-rebooting/p1

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > Thumb's Up Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
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