Failed Restore Pro 5150
Gershie
Posts: 11 [Master Explorer]
edited January 2019 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
My trusty old backup Pro 5150 has a problem, its first ever. Connected it for update as usual and was greeted by the spinning cog. My Drive Connect says 'Restoring your device', but in 24 hours of saying this nothing has happened. I usually use Win 7 laptop and have done for years without issue. I've tried on a Win 10 laptop, same result. Tried on a new Win 10 laptop with the same result. All I have is my device with the Red Cross, which looks like it is going through the motions but nothing appears to be happening. My Drive Connect says restoring but does not show progress. Any ideas?
I have just noticed that I have no 'Manage Community Content' option on My Drive Connect. Not sure if this is significant.
I have just noticed that I have no 'Manage Community Content' option on My Drive Connect. Not sure if this is significant.
0
Comments
Superusers
@Gershie
Re... Your NAV3 Device.....
Get the latest MyDrive Connect Here.....
www.tomtom.com/getstarted
_______________________________________
Method (1)
(1)... If you’re running the latest MyDrive Connect… The menu has changed slightly.....
(2)... With your device turned on and plugged into the PC USB port
(3)... MyDrive loaded and the MyDrive showing on the PC Taskbar
(4)... RIGHT CLICK On the Tomtom Icon on the PC Taskbar
(5)... Click on the link "Manage Community Content" (See below image)
The below image is 2X normal size
Note... If you're using Hidden Icons on your PC's Task Bar
(1)... Click on the up arrow ^ Icon on the task bar to access the Tomtom Icon
(2)... RIGHT CLICK on the Tomtom Icon
(3)... Click on the link "Manage Community Content"
Method (2)
Direct Web Address link to "Manage Community Content"
(1)... With you device turned on and plugged into the PC USB port
(2)... With MyDrive loaded and the MyDrive showing on the PC Taskbar
(3)... Click on the Link below to open the "Manage Community Content" page
http://169.254.255.1/pcmi/?locale=en_gb
_______________________________________
After using Method (1) or (2) to access the "Manage Community Content" menu
install your .Ov2 and associated .bmp file Here.....
I have same issue, i tried two version of Mydrive version 4.2.5.3734 and 3754 on both I have no 'Manage Community Content' option on My Drive Connect.
It all happend straid after updating.
5 hours "restoring your device" with no progres.
Superusers
@adamvfr
Try... Option 2 The Direct Web Address link to "Manage Community Content"
Re... Your NAV3 Device.....
Get the latest MyDrive Connect Here.....
www.tomtom.com/getstarted
_______________________________________
Method (1)
(1)... If you’re running the latest MyDrive Connect… The menu has changed slightly.....
(2)... With your device turned on and plugged into the PC USB port
(3)... MyDrive loaded and the MyDrive showing on the PC Taskbar
(4)... RIGHT CLICK On the Tomtom Icon on the PC Taskbar
(5)... Click on the link "Manage Community Content" (See below image)
The below image is 2X normal size
________________________________________
Note... If you're using Hidden Icons on your PC's Task Bar
(1)... Click on the up arrow ^ Icon on the task bar to access the Tomtom Icon
(2)... RIGHT CLICK on the Tomtom Icon
(3)... Click on the link "Manage Community Content"
________________________________________
Method (2)
Direct Web Address link to "Manage Community Content"
(1)... With you device turned on and plugged into the PC USB port
(2)... With MyDrive loaded and the MyDrive showing on the PC Taskbar
(3)... Click on the Link below to open the "Manage Community Content" page
http://169.254.255.1/pcmi/?locale=en_gb
_______________________________________
After using Method (1) or (2) to access the "Manage Community Content" menu install your .Ov2 and associated .bmp file Here.....
ATB YFM
Superusers
@adamvfr
Try…..
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect
A fresh install of MyDrive might clear the logjam
ATB YFM
i di updates same way all the time, it looks like tomtom plans all this, if you not buing subscription and using only lifetime map update, you will be force to buy new device any way !!!
Superusers
@adamvfr
_____________________________ Nonsense !!!
The TomTom PRO 5150 TRUCK LIVE is is not one of the End of life Models
Find the model of your navigation device and what software it uses
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
The (LV = Serial Number first two characters) TomTom PRO 5150 TRUCK LIVE with 8GB memory and it updates through MyDrive Connect.
Your device is fully supported through phone and email. You can also get help through our user forum and FAQs
___________________________
Yesterday... I updated my NAV3 Go 120 Live... Speed Cameras, QuickFixGPX & Mapshare
Also my NAV3 GO 825 Live... Full Europe Map (Lifetime), SpeedCams QuickFixGPX & MapShare All OK
ATB YFM
So how to explain that, when my subscription ended and not buing new one just after map update (pc connected) speed cameras worning sound as well as icon displayed on screen appears just before the real camera or when i been passing the camera or even after i passed it.
on the other thred with the issue- no 'Manage Community Content' other member contacted customer service in late 2018 and the answer was...
"Dear Mr xxxxxxxx,
This is Sally again from TomTom Customer Support. Thank you for your response.
We are really sorry but unfortunately we have stopped the repair for this device."
https://discussions.tomtom.com/en/discussion/1040515/no-manage-community-content
i paid well over 300£ for a something usesless now but advertised as life time, the unit worked prior update !!!
and what the hel is all about that 'Manage Community Content' why it is not in my mydrive ???
nonsense ?
Superusers
@adamvfr
Does your PRO 5150 TRUCK Serial number begin with LV if 'Yes' Then....
The TomTom PRO 5150 TRUCK LIVE is is not one of the End of life Models
Find the model of your navigation device and what software it uses
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
The (LV = Serial Number first two characters) TomTom PRO 5150 TRUCK LIVE with 8GB memory and it updates through MyDrive Connect.
Your device is fully supported through phone and email. You can also get help through our user forum and FAQs
ATB YFM
but what that change ?
Superusers
@adamvfr
It say's according to Tomtom's Forum & Documentation your device is NOT End of Life its fully Supported
I've just Connected (See Time/Date) my Go 825 Live and clicked on the link from my previous post
Method (2)
Direct Web Address link to "Manage Community Content"
(1)... With you device turned on and plugged into the PC USB port
(2)... With MyDrive loaded and the MyDrive showing on the PC Taskbar
(3)... Click on the Link below to open the "Manage Community Content" page
http://169.254.255.1/pcmi/?locale=en_gb
Result...
Click on image to enlarge
________________________________
Does your PRO 5150 TRUCK LIVE actually Start-up ???
Are there any error messages displayed on the screen ???
ATB YFM
To turn it on i need to hold on/off button to turn it on but less then 30s.
after "tomtom" on the side of the screen and drums sound i get the screens as follow
see photos below
on MyDrive "restoring your device" never show even 1% !!!
on task bar when go on mydrive icon with the pointner i get a popup message "busy repairing your device"
when right click
open mydrive content
settings
quit
NO " Manage comm..."
when i am cliking on the link you supply:
when device connected i get this straight away Error 404: Not Found
when disconnected after while i am getting - The connection has timed out
The server at 169.254.255.1 is taking too long to respond.
Superusers
@adamvfr
Tomtom FAQ
If your device is still wont start or is showing a RED Cross
See... https://uk.support.tomtom.com/app/answers/detail/a_id/1898/kw/red cross
_________________________________
Your device is already in Recovery Mode...
BUT MyDrive connect is probably corrupt (Probably the drivers) and not allowing connection to the Tomtom Servers
___________________________
Firstly try Win10 Troubleshoot to fix a USB port error
With MyDrive Connect running, your device plugged in and turned on
Press the 'Windows button' + R to open the run command window
Type "Control Panel" in the Window... Click OK
The Control panel opens
Click on the Devices and Printers Icon
The 'Devices and Printers' window opens
(1)... Right Click on the Tomtom Icon and select “Troubleshoot”
Or
(2)...Right Click on the Remote NDIS Compatible Device Icon and select “Troubleshoot”
Follow the on-screen instructions
_______________________________
If the troubleshooter finds and fixes a USB error
Restart your PC (Not Turn Off & Turn On again)
Run MyDrive Connnect (Without your device connected)
Connect & Turn on your device...
ATB YFM
this is ipossible to do, i tryed several times.
"Your device is already in Recovery Mode...
BUT MyDrive connect is probably corrupt (Probably the drivers) and not allowing connection to the Tomtom Servers"
it all happend staright after updating (100%) - after ! but i will try everything You say.
any other idea ?
Superusers
@adamvfr
What AntiVirus are you using ???
Is your AntiVirus and or its Firewall blocking MyDrive Connect from connecting to the Tomtom servers
Is the Windows Firewall blocking MyDrive Connect from connecting to the Tomtom servers
Is your USB cable an original Tomtom Cable ??? is it OK
ATB YFM
i never mess up with windows firewall, usb cable is genuine,
well... like i said i did all the updates to device, not only dowload maps on pc, so ... ?
so like i said, device will end its life even if you care it and putting to the nice comfy box every day you finish your work, no matter how do you look after it there is someone in the tomtom company who will kill it for you, i don;t see any other explenation !
its time to say goodbay to this company
if you are fro uk i can send it for you and you can have it for a practice, for future, i am serious.
Superusers
@adamvfr
Block or Unblock Programs in Windows 10 Defender Firewall
See... https://www.technipages.com/blockunblock-programs-in-windows-firewall
ATB YFM