TomTom issue you cannot use this map on this device
Adamb250
Posts: 1 [New Traveler]
I have a Renault Kangoo 2011 with TomTom and the SD card is installed it says you cannot use this map on this device: United Kingdom and replublic of ireland-884. The SD card has been put into a laptop and updated with TomTom Hone but it still doesnt work!
0
Comments
Welcome to the community
The map seems to be corrupted.
I have reactivated the same map on your account.
But, first remove the existing map using TomTom HOME and then download the map that gets offered.
This should fix the issue.
Regards
Vikram
any help with sorting this would be brilliant thanks
alun
Superusers
We don't have that old version of the Truck map available on our servers.
As an alternative, I have activated the Europe map which you can download using TomTom HOME.
** Please remove the existing map first.
Regards
Vikram
Thanks very much i now have a working sat nav again, albeit without the truck element however i will get round this.
thanks again
alun
As above. I have plugged in my TomTom Go 530, update and now I get the:
"you cannot use this map on this device: Europe_TRUCK-794"
Any advice as I use this for work and need the features for my truck!
Thanks,
Dave
I have a Scenic 3 and after "update" on Tomtom Home I received next error: you can not use this map on this device: Europe-101770.
Please be kind and help me with a solution. My wife want to use the navigation...
Below details about my system:
Name = Carminat TomTom
Device Code = AK6HQA2G9N
Serial number = IAxxxxxxxx15
Capabilities = Bluetooth CarSymbol Caymann Durham HidRemote HomeBackup InternalFlash Itinerary MapOverlays Newyork PhotoBMPViewer PhotoJPGViewer PhotoViewer PlusFixedSafetyCameras PlusMobileSafetyCameras RDSTMC RDSTMCLocationTables SDSlot StartupImage TTS TTSCompressed TTSLoquendo700 WarningSounds screensize=480x272
Storage devices = Card reader(E:)-Active
Installed Items = emephemeris/Ephemeris 1576756640,suspendscreen/antitheftw 1,loquendovoice/Italiano (IT) - Luca 700,loquendovoice/Italiano (IT) - Paola 700,voice/Dan 1,voice/Român - Oana 1,voice/Marcel 0,emephemeris/Ephemeris 1576483203,map/Europe 1020
Technical support information
Error incident IDs
* Computer info:
Operating system: Windows 10 Pro (Ver: 10.0, Build: 18362)
Free memory: -448057344 bytes
User home directory: "C:\Users\alexa\Documents\"
Home volume space: 45293 / 122204 MB
Temporary directory: "C:\Users\alexa\AppData\Local\Temp\"
Temp volume space: 45293 / 122204 MB
Install directory: "C:\Program Files\TomTom HOME\"
Install volume space: 45293 / 122204 MB
External volume devices: E: [E:] 3788 / 7581 MB
OS login name: "alexa"
Host name: "DESKTOP-G090B4N"
Date and time: 2019-12-14 14:33:30
* HOME info:
DLL Version: 2.20.4.1267
MapShare DLL Version: 2.2.2.983
Language: en_GB
* Connected device: "Carminat TomTom"
ID: "AK6HQ A2G9N"
Type: "marigot"
Serial: "IAxxxxxxx15"
MapShare information:
Patch format version: 2.4
Map patch downloads: true
POI patch downloads: false
Patches to upload: 0
POI Subscriptions:
ttgo.bif file contents:
[TomTomGo]
DeviceName=Carminat TomTom
DeviceVersionHW=Carminat TomTom
DeviceSerialNumber=IAxxxxxxx15
DeviceUniqueID=AK6HQ A2G9N
SDCardId=27504853443847425001FE0197011961
RamDiskVersion=20181127
BootLoaderVersion=80055
LinuxVersion=529125
ApplicationVersionVersionNumber=8843
ApplicationVersion=3130258
VehicleBrand=Renault
VehicleModel=
VehicleOptions=
VehicleIdentification=VF1JZ1S0644556669
UserLanguage=English UK
UserName=IA2390J01615
LastConnectionTime=Never
GPSFirmwareVersion=GSW3.2.4TT_3.1.00.12-C35B1.02
BuiltInColorScheme0=Belgica
BuiltInColorScheme1=Brittanica
BuiltInColorScheme2=America
BuiltInColorScheme3=Germanica
BuiltInColorScheme4=Australia
BuiltInColorScheme5=Deuteranopia
BuiltInColorScheme6=Greys
BuiltInColorScheme7=Antarctica
BuiltInColorScheme8=Africa
BuiltInColorScheme9=Astra
CurrentColorSchemeBuiltIn=2
CurrentMap=
CurrentMapVersion=0.0
Traffic=N
ValueRatio=BYbk83dm3p4hSfS63g==
Features=PlusMobileSafetyCameras,PlusFixedSafetyCameras,HidRemote,HomeBackup,TTS,TTSCompressed,TTSLoquendo700,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,Newyork,Itinerary,Caymann,Durham,CarSymbol,RDSTMC,Bluetooth,SDSlot,InternalFlash,RDSTMCLocationTables
SupportedPatchTypes=3F
NrSupportedErrorTypes=132
UserPatchDatVersion=102
CompressedPatchVersion=150
MapServerPatchDatVersion=104
DeletedPoiDatVersion=200
ServerLineIndexDatVersion=102
ServerNameIndexDatVersion=102
MapShareSupportedProviders=203
CharacterSet=Latin-1
IL #3: 'Card reader' 3788 free/7581 total MB Block Size 4096 Media Name 'InternalMemory' serial $0, Writable
* Connection status
Test1: Request code of http://home.tomtom.com/media/suppliers/check.png : 200 ,(success)
Test2: Request code of http://home.tomtom.com/media/suppliers/check.png : 200 ,(success)
Test3: Request code of http://download.tomtom.com/sweet/application/home2upgrade/bin/check.png : 200 ,(success)
Test4: Request code of http://download.tomtom.com/sweet/application/home2upgrade/bin/check.zip : 200 ,(success)
Mod edit: Please don't post private or personal information on a public forum.Thanks!
Maps have been reactivated for your devices, just remove the existing map first and download a fresh version using TomTom HOME.
Dave, we don't have the truck version available for your model. So I have activated the basic Europe version.
Regards
Vikram
I removed with success the map for Europe but please be kind and tell me from where to download the fresh version.
Help me with the steps because I'm novice with Tomtom Home.
The map should be offered as a download in TomTom HOME
Regards
Vikram
Hi @VikramK !
I have a same problem like other members above, just updated my MK3 Megane Nav's SD Card via TomTom HOME and now I get the message from my navi that " You cannot use this map on this device: Western_and_Central_Europe_2GB_170
Maybe.. Could you help me how can I fix it?!
Regards
Chris
Hi Chirs
A map has been reactivated for your device. Just remove the present map and download a fresh version using TomTom HOME.
Regards
Vikram
You are Awesome! And the Support too!
Thanks a lot
Hello Vikram
I have the same/similar issue. I switched on my sat nav today and it’s asking me to select a map. The only option available is ‘Western Europe’. After I select this, I receive the message “problem with map: you cannot use this map on this device: Western_Europe-419”.
I have never seen this message before. As a result I cannot use my sat nav.
I have tried connecting to TomTom Home and checking for updates or anything that would help but had no luck!
Please can you advise what I should do??!!
My device is TomTom XXL IQ Routes / XXL Classic
Thanks
Sakir
Superuser
If you look on the page linked below you can see if your device is considered obsolete therefor there is no more support from Tomtom.
Whether @VikramK can reactivate the map for you you will see if he responds tomorrow.
https://www.tomtom.com/en_gb/obsolete-products/#car
Doug
Welcome to the community!
Maps have been reactivated for your devices, just remove the existing map first and download a fresh version using TomTom HOME.
Regards
Vikram
Thanks for the response.
Unfortunately the new map is too large for my device (new map is 2200mb whereas my device has a total storage capacity of 1885mb).
Do you have the original map (size is 1649mb version 875.3669)? Alternatively, I only use the UK map. Is there a map for the UK only?
Also, any idea why (all of a sudden) this issue occurred? I find it strange the map was available one day and then unavailable the next (even though I can see the map is still on the device).
Thanks
Sakir
Hi Sakir
The exact version you are looking for may not be available on our servers for download.
The Western Europe map should be offered for download in zones.
I have activated the UK and ROI map which should now be offered for download.
It would be difficult to say what could have caused the problem.
Regards
Vikram
Hi Vikram
Many thanks, this has worked!
Sakir
I have the same problem, just paid to get a map update and now my sat nav doesn't work at all!
My device is a Carminat TomTom and the message is: "You cannot use this map on this device: United_Kingdom_and_Republic_of_Ireland-102145".
Can anyone help?
Thanks!
Superuser
Hopefully @VikramK can help sort this out tomorrow. Have a look here then.
Doug
Welcome to the community!
I see you have ordered a new map that is active on your account. Have you tried installing the new map update?
Regards
Vikram
Thanks for the quick reply.
Yes, I've installed the map on my SD card using the HOME app, everything seems fine, but then when I replace the card in my car I get the cannot use this map error mentioned above.
If you are going to change the card then you will have to start the whole process again.
First, the card has to be formatted on a computer, re-initialized on the built-in device then when you connect it to the computer the map gets offered as an updates.
Out of curiosity, why do you wish to replace the card if all works fine on the first memory card?
Regards
Vikram
Sorry, maybe I haven't been clear.
I don't want to change the memory card, I only have one memory card.
I took the memory card out of my car to update the map. I plugged it into my computer, bought a map, and then updated the card with it (all via the TomTom HOME app).
That all apparently worked, but when I put my memory card back into my car I now get the cannot use map error.
Thanks.