TomTom issue you cannot use this map on this device — TomTom Community

TomTom issue you cannot use this map on this device

Adamb250Adamb250 Posts: 1 [New Traveler]
edited January 2019 in Map installation
I have a Renault Kangoo 2011 with TomTom and the SD card is installed it says you cannot use this map on this device: United Kingdom and replublic of ireland-884. The SD card has been put into a laptop and updated with TomTom Hone but it still doesnt work!
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Comments

  • VikramKVikramK Posts: 9,528 TomTom Moderator
    Hi Adamb250

    Welcome to the community :)

    The map seems to be corrupted.

    I have reactivated the same map on your account.

    But, first remove the existing map using TomTom HOME and then download the map that gets offered.

    This should fix the issue.

    Regards
    Vikram
  • AlOwensAlOwens Posts: 2 [Apprentice Seeker]
    Hi is anyone able to help with my GO 530 i done an update yesterday and have have lost my maps it keeps saying problem with map, you cannot use this map on this device: Europe_TRUCK-100960?

    any help with sorting this would be brilliant thanks

    alun
  • dhndhn Posts: 33,298 Superusers
    Perhaps Moderator @VikramK will take a look at the issue. Check back.
  • VikramKVikramK Posts: 9,528 TomTom Moderator
    Hi @AlOwens

    We don't have that old version of the Truck map available on our servers.

    As an alternative, I have activated the Europe map which you can download using TomTom HOME.

    ** Please remove the existing map first.

    Regards
    Vikram
  • AlOwensAlOwens Posts: 2 [Apprentice Seeker]
    Hi VikramK,

    Thanks very much i now have a working sat nav again, albeit without the truck element however i will get round this.

    thanks again

    alun
  • BunnytruckerBunnytrucker Posts: 1 [New Seeker]
    Hi,
    As above. I have plugged in my TomTom Go 530, update and now I get the:

    "you cannot use this map on this device: Europe_TRUCK-794"

    Any advice as I use this for work and need the features for my truck!

    Thanks,
    Dave
  • alexmitzualexmitzu Posts: 2 [Apprentice Seeker]
    edited December 2019
    Hi,

    I have a Scenic 3 and after "update" on Tomtom Home I received next error: you can not use this map on this device: Europe-101770.

    Please be kind and help me with a solution. My wife want to use the navigation...

    Below details about my system:

    Name = Carminat TomTom
    Device Code = AK6HQA2G9N
    Serial number = IAxxxxxxxx15
    Capabilities = Bluetooth CarSymbol Caymann Durham HidRemote HomeBackup InternalFlash Itinerary MapOverlays Newyork PhotoBMPViewer PhotoJPGViewer PhotoViewer PlusFixedSafetyCameras PlusMobileSafetyCameras RDSTMC RDSTMCLocationTables SDSlot StartupImage TTS TTSCompressed TTSLoquendo700 WarningSounds screensize=480x272
    Storage devices = Card reader(E:)-Active
    Installed Items = emephemeris/Ephemeris 1576756640,suspendscreen/antitheftw 1,loquendovoice/Italiano (IT) - Luca 700,loquendovoice/Italiano (IT) - Paola 700,voice/Dan 1,voice/Român - Oana 1,voice/Marcel 0,emephemeris/Ephemeris 1576483203,map/Europe 1020

    Technical support information

    Error incident IDs
    * Computer info:

    Operating system: Windows 10 Pro (Ver: 10.0, Build: 18362)
    Free memory: -448057344 bytes
    User home directory: "C:\Users\alexa\Documents\"
    Home volume space: 45293 / 122204 MB
    Temporary directory: "C:\Users\alexa\AppData\Local\Temp\"
    Temp volume space: 45293 / 122204 MB
    Install directory: "C:\Program Files\TomTom HOME\"
    Install volume space: 45293 / 122204 MB
    External volume devices: E: [E:] 3788 / 7581 MB
    OS login name: "alexa"
    Host name: "DESKTOP-G090B4N"
    Date and time: 2019-12-14 14:33:30

    * HOME info:

    DLL Version: 2.20.4.1267
    MapShare DLL Version: 2.2.2.983
    Language: en_GB

    * Connected device: "Carminat TomTom"

    ID: "AK6HQ A2G9N"
    Type: "marigot"
    Serial: "IAxxxxxxx15"

    MapShare information:
    Patch format version: 2.4
    Map patch downloads: true
    POI patch downloads: false
    Patches to upload: 0
    POI Subscriptions:

    ttgo.bif file contents:
    [TomTomGo]
    DeviceName=Carminat TomTom
    DeviceVersionHW=Carminat TomTom
    DeviceSerialNumber=IAxxxxxxx15
    DeviceUniqueID=AK6HQ A2G9N
    SDCardId=27504853443847425001FE0197011961
    RamDiskVersion=20181127
    BootLoaderVersion=80055
    LinuxVersion=529125
    ApplicationVersionVersionNumber=8843
    ApplicationVersion=3130258
    VehicleBrand=Renault
    VehicleModel=
    VehicleOptions=
    VehicleIdentification=VF1JZ1S0644556669
    UserLanguage=English UK
    UserName=IA2390J01615
    LastConnectionTime=Never
    GPSFirmwareVersion=GSW3.2.4TT_3.1.00.12-C35B1.02
    BuiltInColorScheme0=Belgica
    BuiltInColorScheme1=Brittanica
    BuiltInColorScheme2=America
    BuiltInColorScheme3=Germanica
    BuiltInColorScheme4=Australia
    BuiltInColorScheme5=Deuteranopia
    BuiltInColorScheme6=Greys
    BuiltInColorScheme7=Antarctica
    BuiltInColorScheme8=Africa
    BuiltInColorScheme9=Astra
    CurrentColorSchemeBuiltIn=2
    CurrentMap=
    CurrentMapVersion=0.0
    Traffic=N
    ValueRatio=BYbk83dm3p4hSfS63g==
    Features=PlusMobileSafetyCameras,PlusFixedSafetyCameras,HidRemote,HomeBackup,TTS,TTSCompressed,TTSLoquendo700,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,Newyork,Itinerary,Caymann,Durham,CarSymbol,RDSTMC,Bluetooth,SDSlot,InternalFlash,RDSTMCLocationTables
    SupportedPatchTypes=3F
    NrSupportedErrorTypes=132
    UserPatchDatVersion=102
    CompressedPatchVersion=150
    MapServerPatchDatVersion=104
    DeletedPoiDatVersion=200
    ServerLineIndexDatVersion=102
    ServerNameIndexDatVersion=102
    MapShareSupportedProviders=203
    CharacterSet=Latin-1
    IL #3: 'Card reader' 3788 free/7581 total MB Block Size 4096 Media Name 'InternalMemory' serial $0, Writable


    * Connection status
    Test1: Request code of http://home.tomtom.com/media/suppliers/check.png : 200 ,(success)
    Test2: Request code of http://home.tomtom.com/media/suppliers/check.png : 200 ,(success)
    Test3: Request code of http://download.tomtom.com/sweet/application/home2upgrade/bin/check.png : 200 ,(success)
    Test4: Request code of http://download.tomtom.com/sweet/application/home2upgrade/bin/check.zip : 200 ,(success)



    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • VikramKVikramK Posts: 9,528 TomTom Moderator
    @Bunnytrucker @alexmitzu

    Maps have been reactivated for your devices, just remove the existing map first and download a fresh version using TomTom HOME.

    Dave, we don't have the truck version available for your model. So I have activated the basic Europe version.

    Regards
    Vikram
  • alexmitzualexmitzu Posts: 2 [Apprentice Seeker]
    Hi @VikramK

    I removed with success the map for Europe but please be kind and tell me from where to download the fresh version.
    Help me with the steps because I'm novice with Tomtom Home.
  • VikramKVikramK Posts: 9,528 TomTom Moderator
    @alexmitzu

    The map should be offered as a download in TomTom HOME



    Regards
    Vikram
  • Chris_GazdChris_Gazd Posts: 2 [Apprentice Traveler]
    edited December 2019
    Hi Guys!
    Hi @VikramK !

    I have a same problem like other members above, just updated my MK3 Megane Nav's SD Card via TomTom HOME and now I get the message from my navi that " You cannot use this map on this device: Western_and_Central_Europe_2GB_170

    Maybe.. Could you help me how can I fix it?!

    Regards
    Chris
  • VikramKVikramK Posts: 9,528 TomTom Moderator
    @Chris_Gazd

    Hi Chirs

    A map has been reactivated for your device. Just remove the present map and download a fresh version using TomTom HOME.

    Regards
    Vikram
  • Chris_GazdChris_Gazd Posts: 2 [Apprentice Traveler]
    @VikramK

    You are Awesome! And the Support too!
    Thanks a lot
  • Sakir_hSakir_h Posts: 3 [Novice Seeker]
    @VikramK

    Hello Vikram

    I have the same/similar issue. I switched on my sat nav today and it’s asking me to select a map. The only option available is ‘Western Europe’. After I select this, I receive the message “problem with map: you cannot use this map on this device: Western_Europe-419”.

    I have never seen this message before. As a result I cannot use my sat nav.

    I have tried connecting to TomTom Home and checking for updates or anything that would help but had no luck!

    Please can you advise what I should do??!!

    My device is TomTom XXL IQ Routes / XXL Classic

    Thanks
    Sakir
  • DougLapDougLap Posts: 4,781 [Elite Voyager]
    Hi @Sakir_h

    If you look on the page linked below you can see if your device is considered obsolete therefor there is no more support from Tomtom.

    Whether @VikramK can reactivate the map for you you will see if he responds tomorrow.

    https://www.tomtom.com/en_gb/obsolete-products/#car

    Doug
  • VikramKVikramK Posts: 9,528 TomTom Moderator
    Hi @Sakir_h

    Welcome to the community!

    Maps have been reactivated for your devices, just remove the existing map first and download a fresh version using TomTom HOME.

    Regards
    Vikram
  • Sakir_hSakir_h Posts: 3 [Novice Seeker]
    Hi @VikramK

    Thanks for the response.

    Unfortunately the new map is too large for my device (new map is 2200mb whereas my device has a total storage capacity of 1885mb).

    Do you have the original map (size is 1649mb version 875.3669)? Alternatively, I only use the UK map. Is there a map for the UK only?

    Also, any idea why (all of a sudden) this issue occurred? I find it strange the map was available one day and then unavailable the next (even though I can see the map is still on the device).

    Thanks
    Sakir
  • VikramKVikramK Posts: 9,528 TomTom Moderator
    edited January 20
    @Sakir_h

    Hi Sakir

    The exact version you are looking for may not be available on our servers for download.

    The Western Europe map should be offered for download in zones.

    I have activated the UK and ROI map which should now be offered for download.

    It would be difficult to say what could have caused the problem.

    Regards
    Vikram
  • Sakir_hSakir_h Posts: 3 [Novice Seeker]
    @VikramK

    Hi Vikram

    Many thanks, this has worked!

    Sakir
  • gintyginty Posts: 4 [Apprentice Traveler]
    Hi,

    I have the same problem, just paid to get a map update and now my sat nav doesn't work at all!

    My device is a Carminat TomTom and the message is: "You cannot use this map on this device: United_Kingdom_and_Republic_of_Ireland-102145".

    Can anyone help?

    Thanks!
  • DougLapDougLap Posts: 4,781 [Elite Voyager]
    H @ginty

    Hopefully @VikramK can help sort this out tomorrow. Have a look here then.

    Doug
  • VikramKVikramK Posts: 9,528 TomTom Moderator
    Hi @ginty

    Welcome to the community!

    I see you have ordered a new map that is active on your account. Have you tried installing the new map update?

    Regards
    Vikram
  • gintyginty Posts: 4 [Apprentice Traveler]
    Hi @VikramK,

    Thanks for the quick reply.

    Yes, I've installed the map on my SD card using the HOME app, everything seems fine, but then when I replace the card in my car I get the cannot use this map error mentioned above.
  • VikramKVikramK Posts: 9,528 TomTom Moderator
    Hi @ginty

    If you are going to change the card then you will have to start the whole process again.

    First, the card has to be formatted on a computer, re-initialized on the built-in device then when you connect it to the computer the map gets offered as an updates.

    Out of curiosity, why do you wish to replace the card if all works fine on the first memory card?

    Regards
    Vikram
  • gintyginty Posts: 4 [Apprentice Traveler]
    Hi @VikramK,

    Sorry, maybe I haven't been clear.

    I don't want to change the memory card, I only have one memory card.

    I took the memory card out of my car to update the map. I plugged it into my computer, bought a map, and then updated the card with it (all via the TomTom HOME app).

    That all apparently worked, but when I put my memory card back into my car I now get the cannot use map error.

    Thanks.


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